Best Whitehall Hotels

Early in the morning before I checked in, I booked this hotel. I received the information and gave it to me. At 2 o'clock in the afternoon, the foreign Ctrip customer service gave me a call saying that there was no scheduled success. The room was full, let me cancel, but they went offline. There are resources, you can help me book, but the price has gone up, I said yes, give me a reservation, let me enter the credit card, I clearly entered 3 times, have heard the success, but the foreign customer service told me that it was unsuccessful. Originally, I was in this wild car, the signal was not good, I communicated with the customer service for about half an hour or not, and then I re-booked on Ctrip with my mobile phone. I saw that there is still room, only However, the price has risen. I booked it early in the morning, and said to me in the afternoon that the room is full, I can re-book now. Is the room not full? ? ? ! ! I don't understand Ctrip's practice. I booked it in the morning and let me cancel it. I said that the room is full. Can I book it in the afternoon? ? I think Ctrip is doing something in the chaos. I am a diamond VIP customer of Ctrip. No matter where I go, I use Ctrip to book hotels and book flights. Besides, I am usually on a business trip abroad. I am such a loyal fan of Ctrip. In exchange for it, they are playing like this! ! ! ! ! What made me vomit more was that the second night I stayed, I just went to the room and had a note on the floor of the room. I saw it, let me go to the front desk, said something, I went to the front desk, the front desk. The fat woman, let me pay for it, let me pay the money, saying that I did not pay for the accommodation for tomorrow night, I said that I paid the money on Ctrip, please check it, and I will be there tomorrow morning. I left, I stayed for two nights. I won’t live here tomorrow night, but this fat woman said, I just didn’t pay the money. I said that if you look at my Ctrip’s certificate, she doesn’t look at it. I have to pay the money. I said that if you call the police, let the police take a look. After a while, she calls and says that it is for the boss. The boss asked me to answer the phone. I gave the female boss a phone call. Said to pay the money, she said that no money paid, this time, I said you check it again, the boss communicated with the fat woman for a while, communicated for 2 minutes, the fat woman told me that I can go back, I said What happened, she said misunderstanding, I can go. I rely on it, and I sent it to me in such a sentence. I am very angry and have no intention of apologizing. I said that Ctrip, the three traffickers, can you better regulate the partners. Improve it, Ctrip's leaders, you also give us some high-quality services, and don't worry about our hardcore fans like Ctrip! ! ! ! it's OK! ! ! ! !

The check-in was fast and pleasant. The attendant even asked for my room preference and made suggestions. We were provided a list of the eateries in the area, which was very convenient. There was an unpleasant odor in the room at first, but nothing that the spray I brought with me couldn't fix. Everything met my expectations, except the lack of hot water. A nice hot shower would've been great after hitting the slopes. I'm not sure what the issue was, I was too tired to complain and seek resolution. I'd stay here again, but the next time, I will confirm that the hot water is available on arrival.

Well this place was totally ridiculous it really went down hill since me and my husband stayed there several times was much nicer. This room was a joke first of all the alarm clock didn't work, there was no blankets on the beds and the comforters ****** they wouldn't stay up on your body while sleeping they slid right off, sounded like there was a heard of horses above our room jumping all night then I went to pick up the phone to call front desk to ask for a blanket and the phone didn't even work and I have a heart condition if I needed help or assistance I would of died because I couldn't call for help then we saw bugs I'll say this I will never ever go there again and will not tell my worst enemy to go there oh forgot the heater ans AC didn't work properly either the whole place and room and experience was horrible except I had a wonderful time less the whole lousy room thing .

While the hotel itself was nice, the check-in was a disaster. I had called ahead to let the hotel know we would be arriving between 2am and 3am, due to a late arrival into Newark. When we arrived around 2:45am we were told we could not check-in after driving over an hour and spending another 5+ hours on a cross country plane trip, because the computers were in the middle of a ”reboot” to close out the evening. I was told that if I had called in to tell them we were arriving late someone would have printed keys for us advance, so it was obvious to the hotel clerk we didn't call in (which as previously stated we did). All in all we had to wait an extra half hour to check in, after which we were told the keys probably wouldn't work, so we had to wait for a maintenance guy to walk us up to our room and let us in, and then to add insult to injury, the next day, the front desk calls me up and tells me we never left a credit card imprint (which we did, one of the reasons we had to wait half an hour), so we would have to rush back to the hotel to provide a credit card or risk losing our room for the second night.

There is a large shopping mall and shopping center near the hotel. It is very convenient to go shopping and eat. The front desk staff is very enthusiastic and the service is very good. The owner is an Indian who is more enthusiastic and friendly.

We've stayed here several times during the 2021-2022 ski season. The two bedroom suite worked well when all three of us stayed here. The breakfast is good in the current pandemic times; vegetarian-friendly, with hot food, cereal, juice, fruit, breakfast bars, etc. I wish the weekend breakfast started earlier than 7:30, which would work better with Blue Mountain's 8 am weekend opening time. Exercise room has free weights. Quiet location, many restaurant options nearby. Reasonable TV channel options. The rooms have been very warm on arrival; turning off the heat for a while for a reset before restarting the heat has been effective for comfort.

Our venue was canceled last minute and the hotel did not care. They get customers all the time because of this venue and to not understand or care about the cancellation by the event was horrible. The only good thing that happened is the third party app that handled the planned trip stepped up big time and spent almost six hours trying to negotiate with the hotel to no avail. Trip.com is the best!!!

When I arrived it was not what I had expected. The staff was friendly. The staff at the reception were sometimes a bit withdrawn but if you initiate a conversation they were friendly. The cleaning staff was exceptionally friendly. My room was cleaned every day, bed made and enough clean towels everyday. Absolutely no complaints about the cleaning. I even got an extra pillow when I asked for it. The bed was firm and for me as a soft bed sleeper no problem at all. I slept very well. The internet was fast and I had a strong connection inside and outside the building. The room was a bit outdated if I compare it to other countries I've visited but for American standard it was fine. TV had more than enough channels and only once in a while I would hear a plane. I got the impression that some guests have long stays in the hotel because some children went to school - not that this was disturbing. The air-conditioning was a bit loud when running but it didn't disturb me. This location was easy to reach by car and close to stores and highway. I have two things that I would like to have seen differently. The bright white lights next to the bed. Less ”bright white” is my preference. The breakfast was the same everyday (fried potatoes with scrambled eggs). There were also cereals, bagel and toast available which were served on a paper plate with plastic fork and knife. Two different loaves of bread would give you more variety.