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During my recent stay at the Hyatt, I had an unfortunate experience where I felt unfairly judged based on my appearance. As a military service member on leave, I was traveling from Colorado Springs and chose Hyatt due to its strong reputation for supporting military personnel. After a long drive, I was eager for a comfortable stay and expected the level of respect and service that the brand is known for. However, upon arrival, I was met with unprofessional treatment. When I inquired about a military discount, I was questioned in a manner that made me feel as if my active-duty status was in doubt. Furthermore, I was treated dismissively, as if my appearance somehow indicated that I couldn’t afford a suite. Only after agreeing to the price was I treated with the level of courtesy I should have received from the start. Customer satisfaction and room quality also fell short of the expectations I had for the price charged. Unfortunately, my experience was a clear reminder that appearances can influence the way guests are treated. I expected better from a brand that prides itself on professionalism, especially toward service members.

Booked a room for myself and two young children for 2 nights in February 2022. Requested a room on the highest floor and extra pillows as guest preferences-received neither. Requested these in advance as I knew we would utilize the sofa bed. Sofa bed had broken wood sticking out of the bottom and the mattress wouldn’t unfold flatly. Day 1- hotel pool was overcrowded and kids were throwing misc items throughout the pool area so you couldn’t even be in the pool room without having to watch your head from things flying around. Told the front desk, they said they would follow up and agreed that wasn’t appropriate, 30 minutes later, still occurring. Day 2- room toilet stopped flushing. Called and visited the front desk, was told maintenance had a lot of rooms to take care of so it would likely be a while. Asked about changing rooms and was told none were available. Emailed the contact email on the IHG app about changing rooms due to not having a bathroom available, still no response as of today. Checked out yesterday. Night 2- dog parking in the room next to ours. Called front desk twice, they said each time they would send maintenance to look into it. Could also hear a man in the room yelling at the dog to shut up. Tried to go back to sleep, woken back up at 11:45 by the dog barking and the man yelling. Called the front desk and asked about moving rooms or if they could please do something about the dog and asked if the dogs were allowed to cause a disturbance, no response about the dog but she said yes they could move me. So myself traveling alone with kids had to pack up all of our belongings and move in the middle of the night. Was told on the phone the room would be on the 8th floor. I said I didn’t think there were rooms available on 8 and she said “there have been plenty of rooms on the 8th floor available this week.” I was told at check in my preference for the top floor could not be accommodated. Had an 8 year old that couldn’t sleep after moving rooms, got to the second room and the remote to the TV didn’t work. Checkout day- was given a $20 credit to the attached restaurant for dine in only. Told the front desk we wouldn’t be able to use that, which I’m assuming was some sort of compensation for having to move rooms in the middle of the night. She said ok, we’ll take that back then. I asked if it was normal to not make the guests with the disruptive animal move rooms versus us. She said no, we usually just move whoever complains. I was exhausted from not getting much sleep either night. The kids and I each felt itchy in both beds, I couldn’t visually identify anything and we don’t have sensitive skin but it’s as enough at times to wake me up. I’m not sure what happened to the hospitality business but being offered nothing after expressing frustration at the stay multiple times by phone and in person at the front desk then even at check out being told I was moved since I was the one complaining. Honestly it just sucked. It was exh

This was by far the nicest pet-friendly place we found in our driving trip across the country. Super comfy beds, furniture that was both pet-friendly and nice, and room was sparkly clean! It was so helpful to have a kitchenette and large fridge. Anna(?) was professional and helpful with checking in. Great area for dogs. Extra touches like a little swag bag for our pup.

I would highly recommend this place when visiting Wichita, Kansas. It was literally a home away from home. Staff is amazing! Helped with everything from solving issues and needs. They were friendly and always made sure everyone was taken cared of in a timely and quick manner. Cleanness and how quiet the property was perfect place to relax. All guests were amazing too! Some of us guest became friends, we chilled by the pool, the kids went swimming, We had drinks and food together. It was awesome! Must stay!

I almost didn’t stay here based on the reviews, I’m glad I did stay here. Free parking is available in a city lot about a block away, or pay to park at hotel. I’d say equal in terms of security. Once again my mobile key didn’t work, but the front desk staff was friendly and took care of it. Keep in mind at this time other than their pantry there is no F&B service at this property. I had a huge king room. It overlooked the street the hotel is on, a busy street that runs through Old Town. The room was quiet and comfortable. In terms of Covid clean, this was a Courtyard PUR Clean room that would have benefited by some wipes being left for the remote etc.

I was recently at a training course in Wichita for around 21 days, which required an extended-stay location. The reviews for the Residence Inn by Marriott looked good, so we booked it. The room and bathroom were clean, the bed comfortable, plenty of pillows the fireplace always on in the lobby, and the cookies warm nearly every evening! But what makes this place is the TEAM!!! The front counter team was courteous above and beyond, Richard took personal pride in having an awesome breakfast ready every morning (fresh fruits, eggs, bacon, waffles, periodically croissant sandwiches and other specialty items. I travel a lot and in many places, the staff are just that, staff who are just ”showing up” for work. Not here, it seemed that they took a special interest in how we were doing and wanted to make our stay special. Rebekah was always looking out for us, ensuring that we had a room when our stay was unexpectedly extended. We will be returning to Wichita periodically for recurrent training and there is no doubt as to where we will be booking - Residence Inn by Marriott - Wichita East! Thanks for making your guests feel so cared for!

Can be fully occupied