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We have spent two nights at Sheraton in Colonia. We went mainly because it was one of the few places with spa/bigger pools. That part was nice and more or less clean (some tiles missing - some dirt in the pools but not too much). The deck chairs on the other hand were very dirty and all in all the place around the pool wasn't clean - it looked like it hasn't been cleaned for several days and the same dirt was by the pool the day after. The worst part was the room - the view was astonishing but the room was really old, dirty and not very well taken care of. The whole hotel wasn't really taken good care of, just the entrance and the outside were OK. The breakfast was special: The food that needed cooling (cheese, butter and so) were chilled with a fan (30 degrees outside - a fan only throws around hot air) - so the butter was melt and the cheese even had mould on it. We only ate dinner there once - the food was OK but also here the glasses weren't really clean and the tablecloth had weird stains and dirty on it. One thing that stood out was that the staff only spoke Spanish – no English nor Portuguese or any other language. So, all and all it was a disappointment - I expected more from a Sheraton! I have been to hotels with less ”hotel stars” that were way cleaner, newer and really taken care of. Here it just seems like they don't care.

Excelente lugar para pasar una estadía de lujo. La ubicación, la atencion, desayuno,piscina,jacuzzi, gimnasio todo excelente. Fuimos en pareja y el lugar es súper tranqui lo, podés ver el atardecer desde el balcón.!

Hotel is very nice, next to the beach and in a very quiet area. Excellent service, staff is trained really good. Room was amazing, with kitchen and large balcony. We enjoyed our stay and will come back for sure. Only thing is breakfast was repetitive, its exactly same every day, for short stay its okay, but would get boring if we stay more than 5 days...

We stayed for 2 nights at this hotel together with our 2 kids. Luckily not longer. Based on all the positive reviews we expected it to be a good appartement hotel with comfort and some luxury. At least cleanliness. Well it wasn’t. We had a room (with kitchenette) on the 3rd floor. Room 303. It was impossible to cook any sort of meal in this room. There is only a microwave but no stove or any electric cooking facility. Fridge doesn’t cool properly. Dont expect anything coming out of the kitchen. The furnishings in the room is very old and worn out. Full with stains. Pretty nasty actually. The aircon in the bedroom was broken, no cold air coming out of it only warm. Basically only a noise machine. The bedsheets had several old blood stains on them. Pillows too. And hairs from someone else. Just gross. The sleeping sofa in the living room is hard. Might be Okay for a child but wont work for an adult. Sound isolation between the rooms is poor. We could hear neighbors pretty good and the road noise was also annoying. Seems like there were street races during the night. Earplugs required. Certainly when you consider the price per night this room just disappointed us. Go somewhere else. So after a night we didnt expect that much from the breakfast anymore. We were right. The breakfast is nothing special. Toast, muffin, cake. And basically everything is very dry. No eggs, no omelette. So dry toast with marmalade and some nasty coffee it is. And because the hotel is rather big and the breakfast restaurant small it is impossible to stick to the 2 meter covid distance rule. Tables are so close to each other that there is maximum 1 meter or less between you and your neighbors. They should do something about this. Well at least the free wifi worked sometimes, bit slow and unstable but okay. Swimmingpool is nice. Overall I would recommend to book a different place with a higher standard for the price. Real colonia isn’t worth it.

If you like new and fancy, this is not going to be the place for you. If you like quirky, charming and unique, then this place is a gem. It's an old but well-maintained pension with a lot of character. Everything was spotlessly clean and worked perfectly. The rooms had great air conditoning, great bathrooms, comfortable beds. (We didn't have trouble with the shower curtain wrapping around us, as others did.) The rooms are all named after flowers; ask for the ”NoMeOlvides” (Forgetmenot) room---it's the best. The family 3-bed room was also very very nice. Located a brief 5-minute walk from the historic section. The breakfast is assorted pastries (fancy ones) and whole fruit with tea, juice and coffee; not a full breakfast but hearty enough to get you filled up. But, the best thing at this hotel is the service. They were so helpful to us in any little thing we needed, including scheduling cars for us and finding an English-speaking guide. The photos on Tripadvisor are exactly accurate and are what you get. Rooms are slightly cramped: adequate but not huge. We paid $79 USD for a night in an upgraded room, but a $60 room (two twin beds) is still quite nice, and all rooms face the garden. If you want something a bit fancier, go for $100 and pick the Don Antonio; if you want something a lot fancier, go for $300 and pick Charco.

This is far from being a 4 star hotel. It might have had better days, but it is not well maintained. The furniture in the room is out of date, there is a heavy odor in the room and the balcony door does not open to ventilate. The bathroom is a display of rust and mold which makes you be extra careful about what you touch. You can sit a long time by the pool, no one would come to pick your order. Some of the rooms are noisy, the noise coming from 2 directions: the hotel hallway and the street. Gladly I spent only 1 night here, however the hotel experience was unfortunate especially considering how lovely the Colonia del Sacramento is in general.

I stayed in room 408 which was very quiet and had curtains that were able to block out the day light for a good sleep. The mattress had the right softness for my taste. Everything in the room was clean and functioning very well. The shower was hot also in the late evening and early morning. The garden is a quiet heaven where you can sit and read or even take a dip in the pool which looked quite inviting but since I didn't bring any swimming shorts I could not try it myself. The breakfast was excellent. Everything made a very fresh impression on me. The croissants were delivered in the morning by a bakery. They didn't taste like in France but still pretty good and were definitely fresh. The apple vanilla tart was so good that I had to take a second piece. The staff at the reception was very helpful and gave me some good advice for my trip to Montevideo. All my questions they were able to answer without having to google it first. Please don't come with the expectation of staying at a 5 star grand hotel. This is a very good hotel for the area, for what it offers and for the price it charges. Furthermore, it has a great colonial atmosphere. It makes you feel what the city is about. The only aspect that might make this hotel not a perfect match for you is that it has quite a few stairs. For me not a problem. I didn't even bother to ask for a lift or someone to help me with my luggage. However, if this is a concern for you maybe better check with them before you book.