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Definitely not four star or luxury. The food is average. The staff are nice enough but can’t really speak any English which is fair enough, it is Vietnam but they don’t really try either. Front of house hospo is Crown Retreat’s weak point. The bar is dismal. The bungalows are nice enough but nothing luxurious about them. Aircon unit leaked all over the floor constantly, toilet cistern never stopped running. The most disappointing thing is the amount of rubbish in the ocean. Disgraceful!

The resort takes great care of it little by little, I like the makeup service every night with cakes like a good night's sleep, only complaining is that the room price is a bit high but it combines 2 single beds to double beds and the room does not have a bathtub.

Resort is newly built and just opened, built onto the mountain side, is very well done building. Id say about 3/4 of rooms would have an excellent sea view, the rest look more to the mountain side. Lots of landscaping and garden work has been done, lots of new trees planted. All the rooms are brand new, but missing some things, we had a kitchenette in our room, but no cookware or cutlery. There was no “Do not disturb/Please clean my room” sign so the staff knock anytime. Pool area is really big and very nice, but no umbrellas or deck chairs, not sure if they haven’t brought any yet or they had been put away somewhere, we weren’t there at peak time, but would be good if they had a few chairs out for guests that are there. Restaurant has good meals, but is fairly basic, and no english translation on the menu.. The bar wasn’t open while we were there, so no cocktails on the menu either. The staff are very nice and friendly, but lack that high end resort training that you will get in a well established resort. The resort is priced quite cheap by comparison to others, so you get many local families in. There are some ponds around in the garden that getting very slimy with the lack of water flow, im sure there better in the wet season, but they need more attention as there were a lot of mosquitos around. Biggest issue we had was we got our laundry done while there and were charged 695,000 for the service. This was more than our meal we had there. We have had this done elsewhere while in Vietnam and its normally 40K - 80K. When i asked about this no effort was made to change the price. The resort is alright, but needs to iron out these issues, in time i think it will be really good, but give it at least a year.

I love this place! They have access to the sea and very pretty bungalows. Very clean and good quality

After a trip more than 1 year ago to FLC Grand Quy Nhon, my family and I came back here again. Compared to last time, this return, the hotel has more positive changes in many aspects. About the rooms, it is cleaner, the room cleans the room quite carefully, but there are still no slippers in the room, but only sea slippers, the balcony area should be added tables and chairs for guests to sit and watch the scenery. Reception staff are friendly, cheerful and enthusiastic. About the restaurant and dining services, the breakfast is a bit poor, Ky Co restaurant is crowded in the morning, so it should be dirty and messy. Other restaurants in the community such as Salsa, Terrace Bay, Huong Bien serves quite good food and very cheap prices. About the spa service at Nurture spa is quite good, the price is cheap and the quality of the massage is quite good. In terms of landscape, the resort has a beautiful swimming pool, clean beach, but the beach area has very few seats for guests. Overall everything at the hotel is quite good, is an ideal place to rest for the whole family

This is my second time visit this hotel. This time I booked 02 rooms for my dad and his friends, because I booked 2 different room type so there are 02 separate bookings. There was a mistake that I forgot to change name for 2nd booking to under my Dad’s name. I emailed to hotel through OTA app and also called to hotel to ask for help. And I got a confirmation from staff that will help us to change booking name to avoid misunderstanding upon check in on arrival date (She didn’t mention about extra fee). Today, when my dad came to check in and front desk asked him for 500.000vnd and said to us that they do not receive any information from me (I have a evidence with me that hotel received my request). It’s not much but I’m not willing to pay at that time and asking for her to help my dad check in first then I will work on with reservation team. She was keeping say NO. She only does check in if we pay money for her, if not my dad has to waiting. It is very unprofessional and it’s not 5-star standard service that a 5- star hotel should have. This will be the last time we stay at FLC Resort Quy Nhon Tôi có đặt 2 phòng 2 bookings cho ba tôi tại FLC Luxury Hotel Quy Nhơn. Do có một chút sơ suất lúc đặt phòng, tôi chưa chuyển tên booking từ Hang Pham sang Pham Van Lieu. Tuy nhiên, n*** sau khi phát hiện ra, tôi đã email và cũng nhận được phản hồi của khách sạn . Để trao đổi chi tiết, tôi cũng đã gọi điện gặp bộ phận đặt phòng để trao đổi về vấn để đổi tên booking này. Bộ phận đặt phòng cũng xác nhận đã thấy booking và cũng đã thấy tin nhắn yêu cầu trên booking của tôi. Và nói đã nắm thông tin hỗ trợ chuyển tên ( Không hề mention gì đến việc mất phụ thu cho phí đổi tên). Hôm nay khi ba tôi đến check in, nhân viên lễ tân yêu cầu thanh toán 500.000vnd phí đổi và nói không nhận được bất cứ thông tin gì từ tôi về request đổi tên. Tôi có nhờ các bạn hỗ trợ làm thủ tục trước và sẽ trao đổi lại với bộ phận đặt phòng sau. Tuy nhiên, với sự kém nhanh nhẹn và cứng nhắc của bạn lễ tân. Nhất quyết phải thu tiền phí đổi tên mới hỗ trợ check in. Tôi biết quy định là quy định, các bạn phải làm theo nhưng việc không linh động với khách hàng là quá kém. Tôi không nghĩ 1 khách sạn 5 sao mà có thể gây sự khó chịu cho khách hàng đến vậy. Tôi viết email này mong muốn bộ phận đặt phòng và khách sạn kiểm tra lại thông tin đặt phòng. Tôi cũng không nhớ rõ bạn đã nói chuyện điện thoaii và xác nhận với tôi là ai. Tôi nghĩ 500.000vnd nó không phải số tiền lớn mà tôi k thể chi trả, nhưng tôi mong khách sạn hãy xem lại cách làm việc linh động hơn và đưa thông tin đầy đủ tới khách hàng để mang lại trải nghiệm tốt cho khách hàng.

The hotel is scheduled to pick up VND 175,000 and the journey will take approximately 40 to 50 minutes. The family travels together, the apartment is set, the bed is very comfortable. You need to leave your passport at the front desk for check-in and return it after check-out, as many Vietnamese hotels do. The swimming pool in the backyard is divided into two areas, which are suitable for children. The backyards of the apartments are all connected, so you can go to your neighbor's house at any time. The bath and toilet are large openings, which are slightly inconvenient. The staff's service attitude is very good, they will take the initiative to say hello when they meet. The standard of the restaurant is average. The western restaurant checked in by the apartment is not recommended. It is expensive and of high quality. The restaurant on the side of the hotel is ok, but there are not many dishes. Overall the hotel is good, it is a travel choice for a pure hotel.