Best Thuong Yen Cong Hotels

Very poor service, no proper check in information, only breakfast time mentioned, all other information had to ask by myself. In general all staff needs proper training how to talk to guests. Not just answers like robots. While waiting for checkin (arrived before checkin time) asked if we can chill at the pool after lunch, staff answered immediately “it is hot there.”well that’s why we want to chill at the pool. During whole stay no one asked how is our experience. One time during busy dinner foreigner manager came to our table and asked only “are you guys well take care of?” I answered it’s ok. He didn’t bother to ask more. It was during dinner when glass of wine and tonic water arrived 20 minutes after it was ordered. Salad was finished already, my sandwich was wrong, they forgot about chicken. After telling it to the staff they just add few slices of cold chicken in club sandwich. Waitress My did good job, but they don’t have enough staff and she can’t take care of everything. Other restaurant staff don’t speak much English. When I ordered few slices of cheese for breakfast they did omelet with cheese. Next day was breakfast buffet due to higher occupancy with good variety of food, but quality is average for Mgallery. One more issue, our first night was not that busy since next day they did not do buffet for breakfast but a la care with few choices. They put us in the room next to family with little babe who was crying all the time. Rooms are not sound proof you can hear everything. I called reception and asked to move the room. Staff was friendly and confirmed that they can change it, but there was no apology, only “ok we will change your room”. The worst part was that when we were getting ready to change room housekeeping lady enter the room with own key. She said “housekeeping” and the same time opened the door, which is not acceptable. She didn’t seems to understand that she did something wrong. She wanted to check the room since we will be moving to other room. I was shocked. In general it looks like whole facility is left to run by staff without proper training and guest experience. Facility is great and could be amazing stay, overall wasn’t. Good points: apricot liquor cocktail was good, vegetarian curry was good, My waitress tired her best and very friendly, chef Hieu also very friendly person.

Nice and cozy stay inside the small village, with two built-in bunk beds (4pax) in one small room. Shower and toilet are in one tiny cubicles so it was a bit difficult to change inside, but the water pressure was really strong with plenty of hot water. A bit difficult to find the reception at the beginning, it was located next to the main entrance of the village(need to turn left for the Village before going to Legacy Yen Từ). We stayed one night at Yen Tử Village to enjoy the local foods, coffee & night time shows inside the village, and next day after checking out, we left our luggage at the reception and climbed the mountain with cable car, then moved to next door Legacy Yen Tử just to relax after the long & steep walk. I think the management of both Yen Tử village and Legacy M Gallery is somehow related( they use same showers , lamps, towels, etc), they sent us to the cable car station , picked us up from the cable car station, and sent us with our luggages from the Village reception to Legacy with the yellow electric cart. It was really a nice weekend outing from Hanoi, just 2.5hours drive towards Ha Long side. The only setback is that the transport from Hanoi to Yen Tử is not so frequent, you can use Hung Cuong transport buses, or better arrange your own.