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The establishment is quite lovely with an excellent location. Although my booking was advertised as including breakfast, this apparently only referred to some cereal, fruit and juice, which I found a bit misleading. I was informed that a hot breakfast can be ordered separately.

The Leonardo In a class of its own .. We spent four nights at The Leonardo in a two bedroom grand suite. We were pleasantly surprised on arrival to be greeted by warm friendly staff and a beautiful reception area and lounge. The art work throughout the property is stunning and adds to the general feeling of being in a high end establishment. There was initially some mix up with our booking but Penelope was very helpful and made sure that we were able to check in without any delay. After our Moet&Chandon welcome drink we were taken to our well appointed suite which had everything we needed to make our stay comfortable. The Al La Carte breakfast was very high quality (although slow to arrive at times) and had enough choice for everyone. Presentation was top notch and we left the hotel each morning feeling very satisfied and ready for the days adventures. Overall, this is a gorgeous hotel in an excellent location. It is made even more homely by the attentiveness of the staff who are alway on hand to make sure that no needs go unmet. Special shout out to Penelope, Bobo ( aka The President) Paulina, Tshepo & Ray (Security Door Man Extraordinaire) !! Great team !

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

I am a fairly frequent business traveller and stay in many hotels- most I don’t review as they just don’t stand out! This one however, I had to review!! I arrived a little earlier than check in and was greeted by Itumelemg on reception who was very helpful! My room was on the 18th floor and really lovely and well appointed! I was even treated to an AMAZING biltong platter - thank you!! 😊 Room amenities were great (nespresso coffee and Charlotte Rhys products!) I then had a few meetings close to the hotel (within 5km) and was offered a complimentary transfer and pick up by their drivers. Siphwe really looked after me and was a great ambassador for the hotel. The hotel itself is very well managed but what sets them above their comp set is the team who represent the hotel! Well done to everyone for exceptional service! A fantastic visit- I’ll certainly be back!

I think this is the best hotel in Johannesburg. I would say the Saxon far superior than the four seasons west cliff as the service and attention to detail by staff is top of the line? The restaurant is amazing. I would personally like to thank Sabelo Ngubeni for his amazing service during my visit to SA.

We spent the night at this hotel with our 2 daughters age 5 and 11, it was a short notice trip so I only booked the room on the day of arrival. The arrival process was a little tedious and our room was not completely ready, however the manager Bonginkosi was incredible in making the process as smooth as possible and in turn being able to assist with a better room set up later in the evening while we were at dinner in the hotel. The staff made our stay so memorable. Linnet our waitress in the restaurant, Amos who assisted with storing our luggage all provided 5 star service. I would definitely recommend this hotel, it is in the mall so great for a shopping trip. The rooms are clean and spacious. I did notice comments regarding the noise, we were situated a few floors above the venue, however it was not unbearable, so if booking and you are sensitive to noise, request a room away from this.

This is my second time staying that the Maslow hotel and once again I am very pleased with the service I have received from the staff and I was very impressed with the view I had from my room this time. Definitely going to be a regular stop when I fly to Johannesburg. The centrality of the hotel makes it a perfect stopover for people flying in from other countries because everything you could need is within walking distance and the area is very safe for those who are not familiar with South Africa.

Thatchfoord is like a home from home. The owner, Joyce is so welcoming, and goes out of her way to ensure that her guests have the best experience! We wanted to invite friends to have afternoon tea with us, and she provided a wonderful spread for us to share with them! The location is brilliant - overlooking the Sandspruit River with it's birdlife and beautiful walks. The sound of the water flowing over the rocks is so calming - a bit like the waves of the sea. It's hard to believe that the bustling centre of Sandton is just 5 minutes away! Our room was large and comfortable, and breakfast is substantial. All in all, Thatchfoord will always be our favourite place to stay when we visit our family and friends in Johannesburg.