Logis des Trois Massifs

We had to stay in this hotel due to the road closure because of land slide on the way to our ski resort. On departing I left my bag in reception, on realising this about 30 minutes in to our journey I called and they said they had the bag and would put it behind for us to collect 6 days later. On collection of the bag (a clear hard bag) I noticed items were missing, I spoke to the reception staff and he said he will get the manager, the manager refused to come out and speak to me.... guilty???. Over £150 worth of goods have been taken from this bag and the manager won't come out and speak with me. They have cctv at reception and my bag would be clearly visible being full on check out and half empty when collecting it. Yet I am being told maybe I 'forgot' what I had in there. I know exactly what I had in there as I packed it and know exactly what items have been STOLEN!! I would not recommend staying in a hotel that clearly has staff that think it is acceptable to steal customers personal belongings. Avoid this hotel at all costs, as they clearly don't have great customer service or trustworthy staff!!!

Stayed one night on route from the Netherlands to Grasse, France. The staff are very friendly and helpful. The hotel has clealry been refurbished recently and everything is clean and fresh. Nice pool to cool off in. Although it is near the Motorway, the sound-proofing in the room is excellent, so you don't hear it. The major negative was the meal in the evening: I had two fish dishes (red mullet to start followed by ling) and neither tasted very fresh. My wife had pasta with smoked salmon for a main course and said it was too salty to eat. Service was friendly, but chaotic. My guess is that they are having personel problems, since I note that they have reduced the size of their menu and stopped serving lunch. Hopefully, they can sort this out, so I will give them another try.