Rosewood Cape Kidnappers

Service Quality: The staff is consistently described as attentive, professional, and knowledgeable, making guests feel like family. Their focus on detail and excellent service contributes significantly to the overall positive experience.(based on 1 review)

This place is wonderful, the service is impeccable, the food is great, and the golf course is memorable. We stayed for two nights while we were on a golf tour of the north island of NZ. The day we drove in ( a 15min twisty turny drive from the main road) and were met by 6 people when we drove up. four people to handle the luggage and golf clubs. The manager gave us a personal tour of the main buildings and our suite. They have wine and cocktails starting about 6pm before the dinner service which was very French. We met Chef Rudolf outside one afternoon after golf and mentioned how my wife loved the GF bread served with dinner and we asked for the recipe he shared with us. A big shout out for him. Our waiter Job even opened a special of Pinot Noir for which was wonderful. Can't say enough about how much we liked the hotel and golf course.

Beautiful location with poor service and low standards. We approached our stay at Rosewood Cape Kidnappers with true enthusiasm as we were confident with it being a Rosewood property, the service would be up to the standards a 5 star hotel would have. We have stayed at many Rosewood properties over the years and we are so disappointed with our experience at Cape Kidnappers. The service was well below acceptable. While the staff was nice and polite, they missed the mark on so many instances. I had to request cleaning supplies for my entire 3 day stay for the fitness center. Not once was my request fulfilled and upon visiting the front desk for a 3rd day in a row the front desk employee said she requested supplies 4 times that day. I asked for the staff to turn on the AC in the gym 3 days in a row with no success. I made a request for extra washcloths the first evening we arrived. It took 3 requests and 2 days to fulfill that request. We were struggling with the meals specifically dinner. I met only the final day with the food and beverage manager and asked him what the best plan was. I mentioned we would be happy to give him our order well in advance and he would therefore be able to have the food coursed out and served in a timely manner. He was quite happy with that idea and I gave him the order by 4 pm that day (he requested by 6 pm) Dinner was unacceptable in terms of timing. We sat there for over 2 hours and the food was incredibly slow. I made it very clear that my husband eats a lot of food and he said not to worry he will make a note to give him larger portions of food. His salmon came out and it was a 2 inch piece of salmon. The F&b manager was so busy we didn’t even have an opportunity to tell him how unacceptable it was. The staff is quite aware of all of the issues we had. They even overcharged us for a meal and sent a follow up email to give us a credit. Rosewood properties would be quite disappointed if they saw how dysfunctional the hotel was operating. Unfortunately we will not be coming back to Cape Kidnappers. Rosewood owes its brand a higher level of standard and should pay attention to what is going on and make it right for its (future) customers. Until then, I would recommend staying far away.