Guest User
October 28, 2024
I booked this hotel specifically because it promised a refund if cancelled by 4:00 pm day of stay. I cancelled at around 1:30, they still charged me and now they want a review? I’m really disappointed in the hotel and trip.com. I won’t be back to trip.com and will not trust this process. I WILL get my refund at some point. Dishonest marketing!