Guest User
August 5, 2023
Baby moon with my hubby working in town, 37 weeks pregnant, with two year old and 14 year old surfer son. Initial check in was fine, woman was fantastic and super happy to see us again, she knows us from prior paddle out event that we hosted on property and many small family trips to SBI. Rooms were same, outdated but the location is what makes this place so special so we overlook the room flaws. We kept extending our stay one night at a time because my son has friends in town and the beach is so relaxing but this seemed to piss off one staff enough to just be down right rude! Daniel, the staff member that seemed to be there the majority of the 5 days we were there, was just an awful interaction every time. When I checked in for our first extension he questioned my relationship with my husband, “is that really your husband or just your boyfriend?” Rudely because he cc was the one on file from the online booking but the reservation was in my name for check in but my card was presented for incidentals. Rude. When I told him that we had stayed before and had even hosted an event, he made a remark that I only had one other reservation in my name at that property, as to discredit that too. Then after checkout on the 5th day, hubby was working , checked out and told daniel that we were heading to the beach for the day at 11:00am, came back at 2:00 to the hammock shaded area and enjoyed lunch out of the sun, he approached and told me that they had another room available if we wanted to stay but we needed to wrap it up on property by 3:00 pm. Then asked again, where my husband was. What is with this guy?? Who treats people this way??? Does a 37 week pregnant woman, a two year old and a 14 old boy look like a good group of people to make uncomfortable? No where in any hotel policies does it state that we needed to evacuate the premises after check out. Was there a better way that he could have been trained to discuss any of the concerns with guests? He needs to be more aware that his behavior is offensive and if there are subjects that he needs to discuss with guests then he should speak with respect and care, that’s hospitality. Instead he treated us as squatters and trash. Questioning my marriage, my intentions, and all while we were paying guests was just plain rude. We will never return.