Roma Beach Resort and Spa

1st Day Review Bad night sleep Asked for extra bedding Delivered promptly Overcrowded Sun beds all taken Pool beds taken Beach beds taken Watch out Have to pay for WiFi EXTRA COST TUI Add FREE WIFI Cheap Coffee Would we stay here again No I would Rate it 3 Stars

The staff at this hotel are excellent and very helpful, some struggle with English but do their best nevertheless, a few words of Turkish go a very long way! We were really put off after we read some reviews but are happy we ignored them. It should be noted this hotel is owner operated and not some soulless corporate monolith, consequently the service is excellent as is the hygiene and general chilled out vibe. Free Wi-Fi in the lobby and around the pool otherwise €2 a day. Fresh made and filled flatbreads yum! Mainly German clientele but in my experience these guys do not tolerate substandard and if you make conversation they are excellent company.

My case never arrived with crutial medication inside. I spoke to the Tui Rep Berkcan who basically laughed in my face. Told me to sort it myself. Arrogant, rude, antogonistic and totally useless provided no help or compassion in this very stressful situation. Other guests heard how I was treated and agreed his attitude was terrible. I will be putting in a formal complaint and escalating this when home. A very stressful start to a holiday after a very tough year with poor health. If you can't do your job Berkcan then step down you clearly have no customer skills at all. Very upset and dissapointed with this Tui Rep.

Top marks to the Cleaning team. The hotel is immaculate. On arrival we were told our room was not good...( I said is it bad then???) A view of a giant pillar and a round dome. No balcony. We were shown two better rooms ... We unfortunately chose the wrong one ( shower curtain...dreadfull sticks to you) View of car park. Lobby bar staff very rude. Beach bar staff were brilliant ( didn't need to ask for drinks..waiting ready for you. ) Downside the hotel caters for German..menus in German. No English notice board. No English writing in bathroom. No dedicated areas for smoking and the Germans like to smoke!! They do not believe in queuing either. People on reception very very rude especially the female with the black eye. Okey ( doorman slams the door in your face if he doesn't get a tip!! We had to pay for upgrade of room. We had to pay for WiFi despite first choice advertising free WiFi. Private mini bus outside hotel ( as advertised by hotel) You have to pay. And it's down the road. Beware of staff especially pool bar females who ask for a note as they will give you lots of change but will short change you! Pool barmen ok. Sadly food not always hot. Barbers/ hairdresser very reasonably priced. Cleaners constantly cleaning. Big thank you to Mezah in restaurant for looking after us. Thank you to the omelette lady. ( older lady)

Fantastic Holiday, not sure about other reviews but we had a good time Hotel is nice, very clean and cool as it’s 49 degrees outside. Room was nice and had a lovely sea view Food is varied and fresh, puddings are amazing. Always something to eat Drinks are nice, Efes beer and local sprits, still strong enough to get you hammered Pool is lovely, really big. No issues with a sunbed, nobody got one at 6am as they don’t allow it. Most times we went down around 8.30-9 and it was fine. Beach bar is nice, different lunches down there, burgers and pizzas freshly made. Sea is so warm you just walk in. Water sports very near by which was fun We went with TUI and I recommend the white water rafting and the river boat trip with shopping for all your fake goods. We are Brits There is a large portion of German however this WASN’T an issue unlike other comments, a nice chilled relaxed atmosphere. No so sure if it was all brits it would be as chilled tbh. Staff were very friendly and quick for service. A very nice week away - thank you