Milsoms

Lovely stay, very comfortable bed. My only criticism is that the mirror in the bathroom is way too high on the wall. I'm 5ft 5 and could not see my face, no good for doing make up (room 5). Breakfast was lovely, though I had to ask for vegan sausages and there were no beans which I found unusual. Joel, who had been our waiter the night before was on duty again and went above and beyond again. Thank you!! On the whole a pleasant stay and we would definitely stay again.

Our second stay at Milsoms & no real complaints apart from, for anyone elderly or disabled, there are a large number of steps between rooms to look out for. The gardens are delightful & the hotel is justifiably busy. Food & staff are exemplary.

We stayed for 2 nights. They were 2 wonderful nights. The hotel is super comfortable. Our room was just lovely. We really enjoyed walking around the hotel admiring all the interior decor. It’s clear that great care is taken with each of the hotels. Staff couldn’t be kinder, more welcoming or more professional. They all seem to love working at Milsoms. We dined in the restaurant one evening. 10 out of 10 on every front. Our stay at Dedham echoes our experience when we stayed at Milsoms in Harwich in May. We are now officially hooked on Milsoms!

We went as part of a 50th birthday treat. Firstly, the restaurant (although lovely and staff were great) they served my soup with a hair in it. When replaced it was cold. Then the hotel was badly cleaned and dated and kept the fire door open between our rooms - which is a safety and security risk. The rooms are not soundproofed as the noise from the rooms upstairs throughout the night kept us awake. There was no room service and when we finally had breakfast the next morning, it was only the warm plates that heated a poor breakfast. We complained and was promised a partial refund. However, after more than 6 weeks and several chasers, we're still waiting and therefore feel obligated to let everyone know how bad the whole experience was.

I’ve been to Milsoms many times and the food is always excellent. You do have to take your own order - write it down on the paper supplied and take it to the bar but I don’t have a big issue with this. As a waitress myself I can understand the reasoning especially for larger tables. It allows you to order at your own pace and you never feel rushed. It does, however, take away from the dining experience somewhat as you’re unable to build any rapport with your waiting staff. The food is excellent, although, over the years the prices have increased while the portion sizes have decreased. Again, as someone in the industry, I can appreciate the increase in suppliers costs however as the prices increase I would’ve appreciated a step up in service (having someone take your order would be nice) I will still leave 5* as the service we did receive from bar staff and attentiveness of the wait staff when clearing is brilliant. My only complaint is that you can’t book a table and I find myself arriving earlier than I’m really wanting to, just to secure a table for the evening. Overall very happy evening and I will continue to dine at all the Milsom restaurants

Friendly and helpful reception staff. Spacious car park. Room was clean, adequately appointed and sufficient for our needs during our one night stay. Enjoyed the full English breakfast the next morning.