TownePlace Suites College Station

Very nice exterior, but that is really about it. It is a basic hotel with no issues, it is not pleasant to the eyes. My shower drain was clogged. It is an ok stay but consider other options. Room quality: 2/5 - Dated. But it was clean. Facilities: 3/5 - A bit dated. Has a gym and Wi-Fi. Bathroom standards: 3/5 - Shower was clogged. Service: 5/5 - The interaction I did have were pleasant. Safety and security: 5/5 - No issues. Location: 5/5 - Along a lot of eateries and the highway.

Upon arrival, we noticed the hotel was undergoing a remodel. No big deal at first. Check in was easy. However, the room we were given was apparently just finished in the remodel process. The room next door had a remodel crew in it, and we had to dodge equipment in the hallway to get to our door. The door wouldn’t open, and the remodel crew had to pry off an improperly installed rubber seal in order for us to just open the door. We were greeted by the overwhelming smell of fresh paint, so we opened a couple of windows. We had a couple of water bottles we wanted to chill, so I went to put them in the fridge, only to discover that the fridge wasn’t even plugged into the wall. We took care of that for you, TownePlace. We decided to relax a bit before heading out to dinner, and while we were relaxing, a woman from the remodel crew used her master key and walked right into our room without knocking! That was the last straw for us. We spoke to the front desk, and they gave us a $100 credit and moved us to a room in a different building. This building had no construction going on. Now, what sense does it make to put guests in rooms directly in the middle of construction when you have open rooms in a different building with no construction around? I’m giving two stars simply because they did give us money back and moved us to a different room, otherwise this would be a one star review. Breakfast was blah, and the shower water pressure was horrible. We will never stay at this hotel again.

I believe Marriott is a reputable company, but was shocked my what this location did to me and they refuse to make it right. I stayed at this location September 22-24 to attend a college football game. I booked the reservation in June and, since it was a major event weekend, was required to pre-pay the entire amount of $465.15 at the time of booking to secure the reservation. After my stay, this location charged my card an additional $511.63. I contacted them with what I thought to be an obvious error, however they refuse to issue a refund. They claim the Marriott website was incorrect and when I paid the $465 in June that was just for the first night with the second night being an additional $512. I recommend you NOT stay at this location if pre-payment is required at the time of booking.

We were staying at this hotel for a "stay to play" softball tournament. The issue began with us modifying our stay by leaving one day early. The website indicates that this is possible but may incur a rate change. When we checked out Sunday morning, Roxie at the front desk informed us that she would leave us checked in until Monday. I argued with her that I wanted to be checked out Sunday. I again called her while on the road Sunday morning to ensure that she would check us out of our room Sunday morning as we were not going to stay Sunday night. She told me she would check me out of the room Sunday but did not check us out until Monday morning. We were charged for Sunday night regardless. I contacted Kathleen Wheeler, the general manager, the following day to tell her I was upset for being charged for something we didn't use. She told me we were not allowed to change our reservation because of the prepay option. I argued that her website clearly states that we can MODIFY the length of stay. She told me if I could show her a picture of the website that states we could modify our stay, she would work with me. I sent her the picture of the hotel website page indicating that modifying the length of stay was possible but could result in a rate change. I told her that I understood we could not cancel our stay, which we did not do, nor could we entirely change our stay from one month to the next, but the website clearly indicates a modification of length of stay was possible. Her final communication with me left me thoroughly angry as she completely went back on her word. She refused to issue us a refund for one night's stay and she offered no compensation to any degree even with the proof of the hotel site stating a modification could be made. She blamed all of this on "The Owners". Well, "Owners", your hotel is dishonest and does not have the customer's best interest in mind. I do not recommend anyone stay here. Add to all this mess, the hotel seems to be understaffed, there were hairs on our bed sheets, rooms desperately need remodeling and the pool was dirty.

I am very impressed with the hospitality that I received from front desk agent Roxie. she is the most personable and professional person I have ever met. Not only are her customer service skills TOP PAR but her sister makes an awesome tres leches cake that she shared a slice of. I would like Roxie’s manager to know that other employees need to take notes on Roxie’s customer service skills. The finest service I have ever received. Way to go Roxie! A round of applause to you! Thanks for making me feel and welcoming me like a friend. Happy first mothers day to you.

Wifi is extremely slow, tvs are way out dated, said numerous times they cut in and out. Same generic response, it's the first time we've heard about it. We've been here for weeks and still the same. Even the day of check in let them know it doesn't work. Response was maintenance will look at it in the morning. The morning came and asked if was fixed. Response, he was here so I'm not sure. It's not. Provided pictures of it and all. Instead of just moving rooms or discount, no room change, no TV fix. Customer service definitely lacks that for sure