Amari Colombo Sri Lanka

Excellent service by the hotel staff, right from the concierge, reception, housekeeping, and restaurant team. We had a wonderful stay of 10 days. The breakfast has a wide spread, both local and Asian cuisine. The reception staff was friendly and courteous too. I would stay in this hotel again on my next trip.

I’ve stayed at other branches of this hotel in Kuala Lumpur and Bangkok, and I’ve always had a pleasant experience. Unfortunately, this particular Sri Lanka branch was a major letdown and by far the worst among them. Every time I called for room service, the staff were unprofessional and lacked basic courtesy. They never ended the call with a simple “thank you” or “you’re welcome,” which made the service feel cold and transactional. To make matters worse, the gym was unavailable during my stay, and there was no prior notification about this. As someone who relies on hotel fitness facilities, this was a huge inconvenience. The only redeeming part of my stay was Sangeetha, who was part of the lunch/dinner crew. She was warm, attentive, and genuinely made an effort to provide good service — a rare bright spot in an otherwise disappointing experience. I hope the management takes this feedback seriously and works on improving both communication and service standards.

Lovely venue and service is good with added staff for areas which are very busy.

Just a really poor excuse for a 5 star hotel. Would be better labeled a 3 star hotel with a few nice features. Firstly the rooms all smell really damp. We had one room that smelled like this, then we were given another and it smelled exactly the same. The room was also dirty, especially inside cuboards, and on top of the shelves. They also failed to clean our room every day we were there. We had to call reception each time we returned to the hotel as our room hadnt been cleaned. The food (we had breakfast and dinner at preggo) were both very poor. The breakfast was very limited and almost all badly cooked. The pizza in prego was some of the worst pizza I have ever tasted in a restaurant and cost over €40 for 2 pizzas and 2 drinks. They are also the only place I have been to in Sri Lanka that add tax to thier prices. So any price you see for food or drink, you must add 18% tax plus 10% service charge. There is also this 3% other fee that i have never seen before anywhere else that they put on all thier food and drinks. Such a cheap thing to do at a 5 star hotel. Have tax included in your price. Overall everything just felt so unprofessional, from the staff to the quality of everything on offer. I would advise anyone to look at other 5 star hotels in Colombo as you will not get a 5 star experience here

Amari Colombo is the best hotel in the city best service and food was amazing special thanks to front office team nishel and arshad was so help full and they are always helpful

Wow very good perfect I love it nice hotel and to much clean 100000%