Luxury 2 bedroom rental place with a fireplace

The beds were not clean. The tvs didnt work and the neighbors above were extremely loud. My family was not able to stay here we ended up getting a hotel for the week.

Property was not cleaned upon our arrival. Broken fixtures. Rundown neighborhood. We had a check-in time of 4pm. We arrived at 6pm. Upon arrival, the apartment had not been cleaned. The beds were used and completely unmade. There were food and dishes on the kitchen counter. The dishwasher was full of dirty dishes, but had not been run. The bathroom was dirty also. I called the owner and she said they had 4 checkouts that day and she had been unaware the cleaners hadn't been there. She stated it would be 2-3 hours before the apartment was ready. I contacted vrbo and the person contacted the owner who stated it would be clean as fast as possible. We went to dinner and returned at 9:50pm and the daughter of the owner greeted us at the door. they were still not done cleaning. It was 10:40 before the owner left but not before she asked us to fold the linens in the dryer and put the towels from the washer into the dryer. The first time the toilet was used, the flush handle broke and my husband had to fix it. the toilet paper holder was also broken. The neighborhood seemed a litlle on the rundown side, but the apartment itself was pretty and you could tell it had been redone recently. The beds were comfortable and had adequate pillows in both rooms. The owner left water bottles in the fridge for us. The owner was easy to communicate with and responded rapidly to texts and calls. she was the one who ultimately cleaned our apartment. The owner said she would compensate us for the inconveniences, however we received nothing. Overall, I would not stay here again.