Sheraton Hotels in Columbia

Hotel is close to Columbiana Center. The AC unit in the room was cracked and falling from the wall but still worked. Hotel offers restaurant and a la carte food. Overall, quiet, clean, and great location.

My daughter and I stay here for daddy daughter night for women's basketball. The location is perfect as you can walk to the arena and the service is always amazing. It is an older hotel and they charge for parking even though it is a dedicated lot - seems that would be included as they aren't validating from a garage. Breakfast wasn't the best this year but is included- we will be back.

The best sleep ever !!!! The room was neat and clean. The beds were super comfortable and the shower was nice and hot. Was excited to take a dip in the pool. The breakfast was hot and delicious it really took my mind off of the effects of the aftermath of the hurricane. This stay was what i needed without power at home. The staff was friendly and professional and I really enjoyed my stay 10/10 for sure.

I couldn’t ask for a better place to stay to bring in the new years … or in general ! I will deff be back !! The views. The location. The inside is the hotel. Beyond perfect. Great for walking. Great for walking with little ones. Everything worth seeing is soooo close. My daughter and I truly enjoyed it and still are enjoying ourselves.

I loved my stay here everything was good I loved the amenities that they had, even though I didn’t get into the pool I loved that they had one. And I didn’t have any soap in my bathroom.

I sent the below to the Hotel directly in May and received no response whatsoever. I found my e-mail to the hotel and decided to post it Where do I begin? I booked my stay (4/27/24-4/29/24) at the Embassy Suites in Columbia, SC approximately 3 weeks in advance (confirmation #XXXXXXXXXXX). I booked a suite with 2 double beds. I called the hotel 4 days in advance to confirm the reservation, and to advise the front desk that I would be arriving late (approximately between 9:00-10:00 p.m.. I was told that would not be an issue. On 4/27/2024, sometime between 6:00-7:00 p.m., I called (what I thought was) the front desk, and was told that I did not have a suite, but only one king size bed, and no suite. I later learned that I was routed to the main Hilton number. Given that I was traveling with a friend, that was unacceptable. I told the representative that, and was told that the hotel was completely booked, and that she would have to ”adjust” my reservation. I told her that I wanted to speak to her manager. Instead, she transferred me to the front desk of the hotel in Columbia, who also told me that she did not have my room, and that she only had a king and not a suite. At that point, I was very irate, given that I paid for a suite with 2 double beds. At that point, I explained that I paid for a suite, and would like to be transferred to her manager or a Hilton customer service representative. Thereafter, I was told she would move someone, and gave me my suite. . I am speculating that that hotel gave my room to someone else earlier in the evening. Later that night, there was a large party in the lobby, kids were running around the lobby and blasting loud music. Other residents started yelling down (given that it was 11:00 at night). Frankly, it appeared that the hotel manager had lost complete control of the situation, and was allowing certain guests to run rampant throughout the hotel lobby. By 12:00, the lobby finally settled down. There was one positive; in that, the cook making the omelets on Sunday morning 4/28/2024, did a great job managing the crowd. However, the bartender on duty (both nights I stayed) should really learn about customer engagement. I bartended for 3 years, and I think I remember the importance of making someone feel comfortable at the bar. She definitely did not do that. (If you don't like your job - find something else). For that matter, I did not feel comfortable (or safe for that matter) at the hotel, which is why I initially picked a Hilton Embassy Suites over the competition. This is supposed to be a flagship hotel for the chain – very disappointing. Frankly, this was one of the most unprofessionally run hotels in which I have ever stayed. I don't think I will stay at the Embassy Suites again and I will question staying at a Hilton again.

Super great

The staff as this location is amazing! Super friendly, accommodating and professional. I love coming to Columbia and knowing that I will be taken care of at the place where I am staying gives me peace of mind. If you are looking for a hotel that is centrally located, you won't find a better place.

I was so disappointed in my stay. First let me say I received a call when I checked in to see how things were and I said fine. Well later when I was ready to shower, I realized there was no body wash in the compartment. I called downstairs and some was brought up. Then as I was cleaning up the living area, I realized the trash had not been taken out from the previous guest. This really made me feel as if my room had not been cleaned properly. I had no coffee cups or coffee in my room just a coffee lid. I just did not have a pleasant stay at all. The room was spacious and the renovations were nice but apprehensive about staying again.