Coonawarra Bush Holiday Park

never again, abhorrent customer service. The owner makes excuses for all the faults and flaws, actually threatened to kick us out for making our valid complaints because he is the owner. complaints raised as follows 1. the air conditioner did not work, were told to go and borrow the cabin next door( they had left with their new baby and dogs due to the crappy overheated cabin) we proceeded to reset the air con every 30mins at the electrical mains box as shown by owner. 2. asked for a 3rd towel was given a threadbare torn towel as told "park could not keep up with laundry during holiday period." You're not staying at the Hilton or sheraton" 3.bbq was filthy, informed reception and was told " doesnt have time to check the all the bbqs (there are 4) " and we could clean it ourselves. 4.the kayaks are broken and a hazard Cabin 4 had not had their bed made up and then needed to ask for linen, owner came knocking on our door to give us the linen as we watched from the dam, a glamping family had to ask for a different tent as fridge wasn't cold, they needed milk stored for their baby. they were told they can use the communal fridge as fridges were "chinese" and couldnt hack the heat. It was a 36C day on check in, were asked if we wanted to purchase wood for a fire, ummmmm no. Fire danger thanks! The location is lovely but it really isn't worth paying the price they charge for sub accomodation and rude service. such a shame as I scout for locations to hold conferences and retreats

To say this is an amazing location is an understatement; surrounded by nature and the perfect atmosphere to watch a sunset and drink wine from nearby wineries, we were pretty impressed. We stayed in a glamping tent, where the beds were super comfy, and seperate bathroom facilities were clean and provided more of a at-home experience instead of the usual caravan park cubicle grossness. On the other hand, was it really ‘glamping’? It kind of just felt like a regular tent with a bed and a kettle and esky chucked in there. Having previously been glamping, where a bar fridge, interior decor and a general luxurious vibe were included, and that being confirmed again when glamping at our next destination, underwhelmed is the feeling that comes to mind. Additionally, the outdoor seating provided included two broken seats, one that was rusty and looking a bit unsafe. The shared kitchen faculties were great, but the whole place needed a good clean. There were books and magazines available, but for what, it was pretty unclear… when I want to tidy a place, there’s something not right. Finally, in my quest to take the perfect snap of the last of the sunset (spectacular), a dog came out of the main building, running towards me and barking furiously. It appeared to belong to the owner. I’m a dog lover, so for me to be scared of a dog is pretty strange. Additionally, on a light night trip to the bathroom, I met a very friendly cat. I’m all for meeting cats but I think keeping a cat outside, on a property that borders a nature reserve, is incredibly irresponsible. I may sound like a bit of a Negative Nancy, but this place is so beautiful and could almost be perfect with a few basic changes.