Retreat Guesthouse Luxury Suites

Checked in on 4/12/23 checked out 4/14/23. we were supposed to be there 5 days left in 2 . Mrs.Joyce and her son David welcomed us upon arrival then had us sign our receipt and pay$50 dollar upgrade from garden to ocean. lol ocean view hardly visable the room was larger room however we paid $40 a night charge for the air conditioner that could not cool the room. They provided ripped and torn towels for us to use and no face cloth or soap. we noticed a sign on the wall stating that they sold their guest soap. There is a very fancy looking jacuzzi shower that do not work properly and water pressure seemed to be a problem. The hot water was lukewarm. Later that night we were startled from our sleep with sounds seeming like someone was breaking in by tunneling through the floor. When we went to check it out I noticed the floor was buckeling. I called Mrs Joyce & she and David came up apologized and moved us to a smaller room. The smaller room was cooler but David could not find the proper remotes for the TV. The bathroom in this room toilet kept getting clogged. The shower was filthy; it had black mold in it. This was the final straw we packed up the next night and left. To prove there is no exaggeration check out the pictures Parts of the home is beautiful but this property needs some professional repair not patch work. There is a pool but no filtration water not circulating so I would guess there in no one checking the clorine levels The last thing is there is nothing close by so you need transportation. They will recommend someone and they will come and transport you the cheapest ride 2.5 kilometers away $30 dollars. $100 for round trip to Montego Bay 21 kilometers.