Hotel Alaska Cortina

The view from the room was amazing and I was very satisfied.

If you are traveling to this place from Korea, never stay at this hotel. I made a reservation for 4 nights and 5 days and when I arrived, the room smelled moldy and there were clear marks of mold scraped off the walls. I was on the first floor and the noise from the construction site right outside the window was right there. The hotel room and hallways had an unpleasant smell similar to curry and the staff at the counter were foreign nationals and were not friendly. In addition to the hotel fee, I had to pay more than 100 euros in local tax, and on top of that, they asked me to pay 40 euros per night for 1 car and 320 euros for 4 nights for 2 cars. They kindly told me that if I didn't want to pay the parking fee, I could just park on the street? But this area is on a mountain slope and the roads are narrow so there is no place to park and the fine for illegal parking is even bigger. This is just a tactic that takes advantage of the urgent situation of a guest who has already arrived. Moreover, the underground parking lot was so wet that I had to worry about putting my luggage down, and I had to drag my luggage up the stairs and drag it again. They were asking for 40 euros per night for parking in this kind of parking lot. When I complained to the counter, they said they would change my room, but the other rooms were the same. So I couldn't stand it anymore and asked to cancel my reservation, but they refused, saying that the free cancellation period had passed and that I couldn't cancel. I only found out about this when I got there, but they were using the free cancellation period as an excuse. They said that the parking fee and local tax were also written in the online contract, but it's also disgusting that they hid a unilateral fee in a corner of the small contract and tried to avoid it with that. In the end, after an emergency discussion with the five of us, we decided that we couldn't help this unethical hotel's unfair business practices, so we all withdrew and moved to another hotel. A much better hotel at a similar price. Anyway, if you ever visit Cortina d'Ampezzo, never go to that Alaska Hotel. I plan to file a complaint with Trip.com for recommending this hotel. Hotels like this should be removed from Trip.com or *********** sites. Please note.