Cortona Resort & Spa

My mother and I booked an 80 minute “detox fanghi” massage, paying in advance by wire transfer. When we arrived they demanded to see our passports, which obviously we didn’t bring to a spa day. No information was given about the facilities, or where to go to get to the treatment rooms. Needless to say there was no welcome of any sort, which considering we’d paid them €230 was rather rude. We eventually found our way and we were given a much cheaper 25 minute really uncomfortable, borderline painful, stomach and leg massage. Then the masseuse abruptly left the treatment room! After ten minutes of hanging around, we realised nobody was coming back. Post complaining about this, we were promised a partial refund by the manager Guilherme. Despite numerous emails, we still are awaiting this refund two months later, with zero responses to our chasers. Avoid this place at all costs, unless of course you like chaotic experiences, painful massages and to be ripped off!

The hotel was clean but our room was pretty dark (in the building next to the main building). The spa pool had most jets that were not working. The water was warm which was nice. The sauna was really hot too! They allowed our son to enter which we really appreciated it. The steam room wasn’t working great. I have to say breakfast was not 4 stars. If you wanted scrambled eggs, salmon, etc.. you had to pay extra. After paying a significant amount for the room it didn’t seem that they should charge for this. I wouldn’t return to this hotel, even though overall we had a decent stay.

This is one of the most beautiful resorts I have been to while in Europe. We are very grateful to all staff for the nice welcoming and the hospitality, especially to Christopher and Doina but nonetheless to Nico & Ari. We loved swimming in the heated outdoor pool while enjoying the beautiful views. Wonderful place! We will always come back with pleasure ❤️

Not a resort. The staff are kind but limited in their abilities to effect change. Food is only marginally good. Breads are stale, cakes are dry, eggs must be ordered and are good at breakfast. The cook smokes outside the back door which is a real turn-off to think he’s breathing smoke on my dinner?? My Carpaccio was thick, tough to chew raw meat. A ‘panini’ was dry bread and cold cheese and ham (both were not eatable). Plain tomatoe sauce with pasta was fine at dinner. But in Italy and at a resort I expected really nice food, I can make plain pasta at home. Several loud people drinking beers and bottles of wine dominated the pool. Glass was allowed around the pool area and I fear it will break and someone will be cut. Rooms are NOT luxurious, nor do they look like the photos. The AC worked well and the area is quiet so that was very nice. We stayed for 4 days and there was NO availability at the Spa. We were supposed to get a massage but there was no appointments available. The town of Cortona is nearby but very crowded and dirty. We did not eat there. We found a delightful restaurant nearby in Camachi (sp) called La Bracerie and the foods was outstanding. Every dish was excellent and so reasonably priced and served with a smile. Go there!!!

We absolutely this hotel! A first visit to the area. The hotel is set in beautiful gardens with a large.car.park and beautiful pool and lounging area. Our room was spacious. The bed was increadibly.comfortable, and the shower was powerful. It has a welcoming team of staff, and all the bar and restaurant staff were super attentive and very friendly. Dario (?) Sorry if I have that wrong, francesco and the young lady who was so bright and bubly, whose name I can not remember, sorry. You were great! Brinig our drinks and chatting. We used the hotel jaguar for a few trips to cortona.town on an evening as there is not really any public transport, which was great. We walked up during the day to use a few calories , it takes about 20 minutes, and it is a steep climb !

At the end of a fabulous week spent nearby our party of 8 selected the Restaurant at the Cortona Resort and Spa for our farewell dinner party. Our experience was a major disappointment. The venue is exceptional but the kitchen and staff have no idea. Perhaps the chef had left ? Lovely young staff had no training on any aspect of a Restaurant . The food at best mediocre but in some cases not even a reflection of the written menu, dishes missed out, dishes delivered at the wrong time, our collective description being " Fred Carno's Circus ". Upon the wine front things get worse....the owners " own vineyard " Sangovasie was totally undrinkable...the young staff did try but have been let down by poor management. We are fair people and paid our bill and tipped the young team, if you ever read this and you are the owner we recommend you get a grip and quick or you will fail.