Guest User
July 29, 2023
More than a mountain view I stayed three nights in this hotel, initially booking a standard room and then specifically requesting a mountain view I was informed via email that Only the comfort rooms had a mountain view. So I decided to upgrade; therefore paying more, to have what I wanted, but upon arrival I did not find a mountain view at all but a room on the first floor with a view of a ruined building. When I pointed this out to the owner, she got offended and in a very rude manner in front of all the other guests invited us to leave, saying that we were not "welcome people" just because we were not satisfied with the accommodation assigned to us. She offered to try to find another hotel because she did not want "dissatisfied guests in her home" as she said and she certainly could not leave us in the middle of the street with a reservation in hand and a deposit paid still in June. Faced with my complaints about having to waste time finding another place at the last minute for 3 nights of stay and possible complaint for ruined holiday, he then recovered a room in the attic with a view of the mountains as seen from the site, also very hot and low to hit your head on the beams in some places. The attitude of the owners ruined my holiday, there are much better around, the structure has a view of a ruined building on one side, on the other it is located a few meters from a condominium and on the other still on the roundabout of the road. Only a limited number of rooms have a decent view, something that they are careful not to communicate on the site. No discount was NEVER asked for, kind sir, in fact I paid you in advance the afternoon of the day before departure even for the dinner drinks not yet used and I left the parking free by going to the paid parking in the center. I find your statements offensive, damaging and defamatory of my person and you will answer for this in the appropriate places. Rest assured that I am not for sale and I freely say what I think to protect other travellers. Money has never been a problem for me and I have never asked for discounts in my life. Explicitly asking and paying to have a view of Monti and find yourself in front of a decaying structure does not seem to me to be an unfounded complaint!! Kindly moderate your terms and do not express judgments about me who you do not even know me and I warn you from expressing any considerations that are also damaging to my person, as you did in your comment below. Customers pay your salaries. It would be worth remembering this
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