H10 Costa Adeje Palace

Hotel looks fantastic from outside and would be really good except for a few things we experienced. Firstly the rooms look tired and outdated because they are. Photos attached prove that. Food is like warm and not very good at all. In fact really boring same every day. To show how bad food is check out the restaurant across the road. Each night it fills with residents of the hotel who realise how bad food is. Staff can be rude and lack language skills. Pool areas are nice and well kept clean as are main bars etc. Mini bar is never refilled and cleaners don’t change sheets just reuse them. In fact cleaners are getting away with ****** the quality of their work in room was very poor we were in room 311. Our view from room was an active building site so beware. Noise all day and staff got annoyed at us querying it. The question is do I recommend staying here? No there are better hotels in same area. Overall this hotel needs better managers to control some staff who are lazy and getting away with poor service. Now let’s move onto the free shuttle service. Please strap in the older grey beard driver was unsafe and should not be driving people, we were terrified. Please note they charge 3 euros per day for a safe which should be free and a deposit of 20 euros each for a towel that would cost less than 5 euros. My wife had a massage and was uncomfortable with the male person who was the only one Available for massage. She was meant to have a relaxing time when in reality she came out feeling uncomfortable. Finally myself and my wife were dizzy when we lay down which made me suspect maybe carbon monoxide leak?

We like the H10 brand and stayed at various before and always walked past this one when staying at costa adeje, so we booked it as the pools always looked good. So the positives are the pools and some heated with great views of the sea. There is a rooftop pool but need to go privilege to use it. There is an adult only area and they do manage that with lots of people with young kids trying to access the area and pool at the front. You never need to reserve a bed at this hotel, huge plus! The cocktails in the lobby bar in the evening are very good with prompt service. We went half board and each room has a fridge and a supermarket is across the road. There are a few bars and restaurants within walking distance but recommend the beach bar outside the hotel for a sunset drink. TUI Palace near by serves glass drinks for the adults but here it is all plastic and no large beer glasses, all halve measures in plastic sadly and not cheap. A cold beer glass would make a big difference but plastic now seems standard in H10 hotels. Used to be glass when you stayed at the bar but no longer for wine or other drinks. There are many babies and young kids here even out of school term for some and a large hotel. The gym is poor and outdated and small. The rooms are the issue and you can see from the lateral sea view room we had. The sea view is available once your head is over the balcony but not ideal for a mid range room. The Buffet has seats very close to each other and found the food to not be great or a great experience. You will of course find something to eat. The rooms are the issue and very old and outdated with worn furniture, carpets are very stained, gaps in the floors and missing lino as well. The beds were super hard and air con took an age to start and make a difference. A good location but you will also pay €4 each day for tea and coffee and a kettle in your room. You need to book a minimum superior room to get this for free. Also you have to pay for a safe at €3 a day. Unbelievable for an expensive hotel. I would recommend staying elsewhere for the room standard and extras.

Hotel is clean, room cleaning staff were excellent and checked-in/out was fast and efficient. We were bed and breakfast and tended to down for breakfast late to miss the hoards of people between 7-9am. One of the biggest disappointments were the hotel restaurants. The a’la’ carte restaurant was a big let down in terms of food quality. I had filet steak which was tougher than old boots! Chef apologized but still it was very poor. The teppenyaki restaurant was over priced for what you ate and entertainment value from the chef was nothing but poor. You are better off going across the road to the Ichiban which is a real Teppenyaki restaurant and 10x better wrt to the food and entertainment value. As many people have mentioned, you need to pay on-top for all incidentals such as a kettle for the room, a room safe, pool towels, pool tables, and ATM withdrawals. However, the cashless wrist band is very practical for paying at the bars and gaining room access. At the pool we still found many sunbeds with towels placed on them but no show from the individuals responsible. Very annoying to be honest. All pools were well maintained and clean. Outside the hotel and literally across the road you have the Jade Stone and Gengis Khan restaurants. Both are top class and good value for money. To summarize, the H10 is a good hotel for bed and breakfast. I would not pay more for full board nor the Privilege package.

We have stayed at this hotel on a few occasions but sadly it’s going down hill , the food quality is not the same the staff service is good from the regular staff but they have lots of agency staff so it takes a long time and a bit of attitude before you get whatever your asking for, the pool furniture is very tired and very dirty, the waste ground next door has MAJOR GROUND WORKS started which is very noisy every day

Overall the hotel was very clean, with very helpful staff and some great entertainment. The reason my review is average is because it advertises 5 pools but it is actually 1 large one split in 2, a children’s one which was tiny and around 10cm deep so not good for children that want to play and swim, an adults one and the indoor one in the gym. I am 5’2 and could only touch the floor in the adult one, so it’s not great for families with young children. The all inclusive in the restaurant had different options everyday, but the pool snack bar was the best!!! But you don’t get told you can order from there throughout the day we found this out ourselves a few days in and we used this for lunch instead of the restaurant. The actual restaurant was limited for fussy eaters but very good if you like fish/seafood. Couldn’t complain about breakfast though there were plenty of options. You get to eat at one of the onsite restaurants, the teppanyaki style was no good to us as only fish/seafood options. We ate at the Mediterranean it was lovely, but there were some chef specials on the menu that you had to order 24hrs before which nobody informed us of that was a shame. The restaurant didn’t have its own toilets you were told to use the ones round the pool so it didn’t really feel like a special dining experience. The alcohol options on the all inclusive were very good to be honest, real Malibu was a bonus! But they will not make any cocktails that are not on the menu even if it includes the alcohol that is included on all inclusive. The location of the hotel isn’t great if you like to get out and walk, it is around 30/40minute walk from any bars/restaurants. The gym was standard, limited equipment but enough to make do with what is there. The indoor pool was a bonus on cloudy days. We booked all activities/excursions/golf on our own as through the hotel was more expensive. The evening entertainment was really good, we had some great nights in the hotel. Although it wasn’t advertised very well and the kids disco was at 8.30pm which is quite late… I would probably try another H10 hotel in the future if the location was convenient.

Good location, within walking distance of del duque and la caleta. The hotel is looking tired and in need of modernisation. The beds were extremely firm, I requested a mattress topper which was nice and thick, but didn’t improve my sleep. I ended up sleeping in the kids bed as it had a memory foam mattress, which was so much better. The pillows are really old and lumpy. The walls are very thin and we could hear our neighbours TV and phone conversations. The water pressure in the shower was very good, but the temperature fluctuates constantly and burnt our little boy on the first day. The room cleanliness wasn’t great, there was a wet cloth left on the floor in the room, the glass doors had smears and marks, the bathroom had soap scum left on the tiles in the shower. The buffet breakfast and lunch was really average, we swopped our half board to lunch instead of dinner and we ate out every night. The wait is times on the food at the fresh food section was not acceptable. Chips being served at breakfast is so odd, I understand your rotating food options, but still… The hotel is well situated on the shoreline, the waves on the beach were beautifully dramatic. The pools were all fine, just bear in mind only the kids pool is heated. The grounds are all well kept, there was work being undertaken on the rockery/waterfall area near the kids pool and snagging jobs internally such as filling holes in the walls in the hallway near the restaurant. The service was fine, no issues. The check in time could be quicker. The cocktails weren’t freshly made, they were just out of a machine, for the price of them I would have expected them to be made fresh. We didn’t feel like this hotel was value for money in the kids half term (£2,300 for x6 nights for x2 adults and x1 6 year old half board) and won’t be returning until the rooms are modernised and the food improves.