Gravina Resort & Apartments

We spent only 2 nights at an absolutely fantastic price in an excellently sized three-room apartment on the ground floor, 2 steps from the swimming pool and with convenient parking. The negative note is the wild boars in the garden which don't let you experience the outdoor area, not out of fear but because they do their business and are constantly looking for food, therefore not very pleasant (but they are very cute). As many have already said, dirty mattresses, dirty sofa, dirty blankets, dirty hairdryer, few kitchen accessories, no garbage bag, no sponge, just a broom and a mop but I repeat for 2 nights and for what we paid it's fine, we're there just went to sleep. We requested a late check-out which was not granted to us (we can also stay there), so we asked if they could keep our bags at reception but this request was also not accepted due to "lack of space" (here I am thinking more of lack of professionalism). The place is surrounded by nature, far from everyone and everything but that's the beauty of Costa Paradiso, if you want everything at your fingertips go to another location.

We had booked Villa Paradiso 898 (detached house with pool and 4 bedrooms) in the complex on the Costa Paradiso for two weeks in August 2023. Booking via Sardegnatravel.de was uncomplicated and without problems. On site, however, there were some inconveniences with the operator "Gravina Resort". The house and the furnishings are already clearly showing their age. Some of the furniture is broken or already very worn. We found a completely sagging sofa bed (dirty) particularly unreasonable, as the only other seating in the living/dining room was chairs. Luckily there were only 8 of us and no one had to sleep on this couch - it would have been impossible. Otherwise there were broken window panes - cracks, dishwasher could not be opened properly, kitchen base fell apart, bedside lamps partly broken, no sun protection in the garden - umbrella etc. etc. Due to heavy rainfall, we had a very heavy water ingress in the living room area. This is of course an act of God, but the employees of "Gravina Resort" were not very helpful. We had to listen to statements like: "that's just how it is", "there's nothing we can do" or "we're not sending a cleaner because it's going to rain in the next few days anyway". We were supported by "Sardegnatravel" here, so that we finally got help on site. All in all, this complex/house in its current state is definitely not recommended.

I want to let everyone know how I experienced my holidays to ensure that those who can read are already prepared not to be scammed. We were supposed to stay in that facility from September 12th to the 16th. We arrive at the facility, we check in and we arrive in front of the apartment door and the first thing we find is the broken-in door that doesn't close properly... we go inside and find the glass of the window is broken, we check the appliances and there is a stained fridge, a dirty and dented microwave, the oven full of insects in the back and full of dust. We went to the reception and found some girls who, on these occasions, shouldn't even be there, we explained the problem and, despite them making fun of us despite the evidence, we remained calm and waited for them to give us another apartment . The director was off sick about all this and there was no way to talk to some delegate who could help us. After an hour they gave us another apartment which was also uninhabitable due to the dust, the cables of the appliances stuck with insulating tape, the stove which didn't even turn on with the uncertainty that there was a gas leak. From there we asked for a refund of which they only gave us the tourist tax. We relied on Booking and after a week of hassle, given that we had not stayed in that facility, it was agreed to refund 50% of the amount paid, although it was not normal given the inconvenience they created for us and given the fact that we didn't even sleep there. Talking to the manager about how we wanted to proceed, he told us that he would provide a refund and that wasn't the case, then instead of taking care of the customer, he just made fun of us by saying that before checking in we had to check the room when such a thing has never been heard of. To date we have had confirmation that he was just a huge exploiter from the moment he told the people who work at Booking that he would continue with the refund and he didn't. Now I will post photos of what I found because it is unacceptable. Not to mention the fact that it was written that it was quite connectable to everything and instead it was high up in the mountains, lost an hour from everything. With this I hope that it is useful to you and that it can make you take into account that as a structure and people they should not be taken into consideration. We were careful about recording everything and we advise you to do so on everything given the way things were turning around. Obviously everything will be passed through social media so that everyone knows who to trust or not.

Recently completed family summer trip. The structure includes a hundred apartments managed by an external company. Ours would have great potential even if it wasn't particularly well exposed but with a shared swimming pool. All solutions have various infiltration problems that have never been fixed and no one has restored the damage caused inside, also many crockery is missing and the sofa is uncomfortable and dirty. All within the limits of a summer holiday, but it's really a shame because it could really improve with little. The guys at the reception aren't very nice, especially the girl who is practically always sulky and finds it hard to say hello. Marco on the other hand is very professional and polite. I would like to try the villas to see if they are any better.

No feature that can validate the name of "resort"....dirty, very badly managed by unspeakable people...mediocre structure...zero services....welcome to say the least non-existent....customers are abandoned to themselves without any care... Problems of all kinds in the rooms...many broken objects...no comforts..."dive" and tacky furnishings... The wild boars walk around (and defecate!) everywhere ... with peace of mind and without anyone caring .... Arrogant unprofessional and totally incompetent staff ... NEVER EVER AGAIN!