Guest User
February 26, 2025
Having stayed at this hotel four to five times before, we have always enjoyed the great food, friendly staff, and lovely atmosphere. However, this visit left us somewhat disappointed. Upon arrival, we had to wait at reception to check in while the receptionist was on the phone. We made eye contact, so they were aware of our presence. However, when a party of four arrived after us, the receptionist, after finishing the call, chose to check them in first instead of attending to us. This was frustrating, as we had been waiting for about ten minutes. Fortunately, another staff member arrived five to six minutes later and completed our check-in smoothly. Since we had prepaid via another provider, everything was quickly done. The real disappointment came when we entered our room. Unlike our previous stays, this room was extremely small and not suitable for double occupancy. There was no ceiling light, only two small lamps, which made reading impossible due to the poor lighting. The bathroom lighting was appropriate, but the main room lacked proper illumination. Space was another major issue. There was little walking room, and no adequate space to store our luggage. If we used the chair for our bags, we had no seat to sit on. Additionally, when I sat on the chair, my husband couldn’t access the drawers. This was a stark contrast to our previous experiences, where we enjoyed the luxurious feel of the hotel. Overall, while the hotel still maintains its great food, friendly staff, and charming atmosphere, this particular stay was disappointing due to the reception issue and the subpar room. We hope this was just a one-off experience and that future visits will reflect the high standards we have come to expect from this hotel.