Tribe Paris la Defense Esplanade

My family and I were really happy about the service of this place. The rooms could be a little bigger as they felt a little too small and cramped. They get top ratings though as every room has a steamer…we don’t find that often. Would definitely come back here.

Do not let the hotel call you a taxi - they work with a company that scams. The hotel called me a taxi for 7am on 4/21. The meter was already running when I got in and it said 38 euros. I thought it was a flat rate to the station. The meter continued to run and I paid 74 euros for a ride quoted at 20 euros with Uber. On my receipt, it said the driver started the meter at 6:36am - 30 minutes before we actually started driving.

On the evening on the 29th of March, my partner and I went to the reception to ask for help. We asked the receptionist to book us a taxi for the following day to go to the bus station to go to the airport. Our flight was early morning that is why we asked for a taxi. Moreover, we asked the receptionist to please prepare some breakfast for us (anything) to take. The receptionist agreed and we were content. HOWEVER, the next day when we went down to leave (at 3:25) there was NO ONE on the reception and there was NO ONE there. Our breakfast was NOT prepared and the taxi was NOT called, so we had to RUN to the bus stop with suitcases so we wouldn’t miss our bus! I don’t think this is acceptable to have NO ONE on the reception and also didn’t fulfill our request regarding the taxi and food. The receptionist we asked the previous day said there would be no problem to check out and there would be someone on the reception in the morning that could help. Well, that’s not what happened, because we didn’t get taxi, and food and we couldn’t check out.

Althought the check-in experience as very good, that's sadly where it ends. The rooms was small (typically Parisien small, I get that) but none the less it was functional. I reported a problem with my air conditioning being set permanently to hot to the front desk. The person I spoke to was extremely dismissive, and basically told me they cannot do anything about it. The setting are locked and everyone's room will be the same! He didn't offer to come and check, or find me another room. It was gone midnight and I was unable to sleep as it was so hot in my room! I had pre-paid for breakfast in my rate. The breakfast offering was shocking. Very little left, bread to toast, and no toaster. Only 3 hot items, all of which had no description (very little care for allergies!) and some fruit, yogurt, cheese, that was about. There was loose leaf tea with no tea pots! Most tables had not been cleaned since the last guest and the ones remotely worth sittting at were missing cutlery. One of the staff members was putting more pastries out with her bare hands, no hygiene considerations at all. I arrived for breakfast around 1 hour before it finished but clearly they just had a large group in who had consumed a lot and the staff could not be bothered to replace it and simply started putting things away around me whilst I was eating. When I checked out, the reception team member asked how my stay was, I told him about the issues and he simply said "I'm sorry about that" and no question was there anything he could to make it right. I forget this is not Hilton in that sense! Really poor experience over and so disappointing for a chain I usually know and love.