Guest User
August 14, 2023
A hotel and a room that are nothing like a 3-star "Privilège" ... On the occasion of the 666 Festival, we came to sleep in this hotel. I am myself surprised to have to put a negative review given all the positive reviews that I have seen concerning the Henri IV hotel on Tripadvisor. The positives: - The bedding is of good quality - The room is rather cute but not worth its price (Privilège double 90€) - The location in relation to the Festival (13.5km) - The place is calm and pleasant despite the nearby train station. The negatives: - No reception from 12 p.m. to 6 p.m. on Sunday (so no physical reception for us who arrived around 3 p.m.). - The cleanliness of the bathroom (see photos). - The friendliness/professionalism of the staff, especially at check-out. Indeed, just before leaving the room we received a call from the reception at 11:03 informing us in a dry and cold tone that we had to leave the room as soon as possible (check-out being at 11:00). We simply had the feeling of being a nuisance. The receptionist was afraid that we had left without paying .... When we arrived at the reception, we were not asked at all how our stay went. The only words from the receptionist were "hello, the room has not been paid, it's been so much with the taxes" (pay and leave). Once again, we had the feeling of being a nuisance and having to leave the premises as soon as possible. We are very disappointed by our experience at the Henri IV hotel.
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