Baymont by Wyndham Covington

The beds are comfortable, rooms are clean, and the staff offers excellent, friendly service. However, no room service is available.

Total screw up with AAA reservation when the new manager's email address has not been updated in their system. Took from 10 pm to 11:40 pm to figure this out. Finally sent to different room than what we had already paid for. Next day, the guy checking us in was standing at the check in desk in his silk bath robe and slippers, with his breakfast plate, visiting with his colleague. Hotel was in nice area, with sketchy looking people hanging around outside. Some were just using the free wifi in the lobby, others were using the bathrooms. One guy made 4 trips in and out, carrying clothes, etc in 3-4 grocery bags in a 30 minutes time slot. Appeared that maybe someone had rented a room and several people were sleeping in it, including a couple who were doing the same thing (she was very pregnant). Hotel had peeling paint in elevator and extremely loud HVAC fans. Shades had holes. Light bulbs were extremely dim and bad water pressure. Finally, AAA price was credited and we were charged over $100 more by the hotel (with no authorization by us). This is nowhere near a 4.5 hotel, even without the reservation mix up .

was overcharged and i tried to explain to lady at front desk and she basically told me that i was a liar and that her computer was correct. rude lady here at desk. completely rude. everything else was good