Hostellerie du Pas de l'Ours "Relais et Châteaux"
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Hostellerie du Pas de l'Ours "Relais et Châteaux"
2026 Europe 100 - Cultural Hotels
Rue du Pas-de-l'Ours 41, Crans-Montana, Canton of Valais, 3963, Switzerland
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Amenities
Restaurant
Golf course
Sunbathing area
Indoor swimming pool
Outdoor swimming pool
Skiing
Horse riding
Hiking
All amenities
Property Description
You'll be centrally located in Lens with a stay at Hostellerie du Pas de L'Ours Relais et Chateaux, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. This family-friendly hotel is 20.5 mi (33 km) from Leukerbad-Therme and 20.8 mi (33.4 km) from Alpentherme Thermal Baths.
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9.6/10
Cleanliness9.6
Amenities9.6
Location9.6
Service9.6
All 43 reviews
Surroundings
Airport: Sion Airport
(30.7 km)
Train: Gare de Saint-Léonard
(14.1 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
10
Suite Des Ours
Bedroom 1:1 Double bed ● Bedroom 2:1 Double bed ● Bedroom 3:1 Double bed
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
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5
Suite Polaire-4 Persons
2 Double bed
Non-smoking
Minibar
Daily housekeeping
Blackout curtains
Bedding: Blanket or quilt
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5
Suite Polaire-2 Persons
1 Double bed
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
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5
Chalet Suite
1 Double bed
Has window
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
Check Availability
6
Loft Suite
1 Queen bed
Has window
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
4
Family Suite
1 Double bed and 1 Queen bed
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
6
Junior Suite
1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
5
Open Suite
1 Queen bed
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
Check Availability
Classic Double Room
1 Queen bed
Has window
Non-smoking
Daily housekeeping
Check Availability
3
Standard Double Room
1 Queen bed
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
Hide Room Types
Guest Reviews
9.6/10
Amazing
43 reviews
- Cleanliness9.6
- Amenities9.6
- Location9.6
- Service9.6
Average for similar properties in Crans-Montana
Review summary
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Spacious and Well-Designed Rooms: Rooms were repeatedly described as clean, spacious, and elegantly designed, blending rustic chalet charm with modern touches. Features like fireplaces, panoramic mountain views, and thoughtful layouts were especially appreciated.
_331001381237****
October 21, 2024
酒店很靜雅，雖然歷史悠久但是設施齊全，維護的非常好。酒店陽台可以看到雪山，周圍景色優美。
最值得説的是服務！前台小哥的周到服務讓人如沐春風，無微不至！入住期間我們體驗了真正五星級的服務！！甚至在我們離開酒店前往杜塞爾多夫的路上，酒店前台小哥還打來電話提醒我經過科隆的時候去看看科隆大教堂。
非常棒的入住體驗！下次去瑞士還會入住！推薦！
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Guest User
September 10, 2025
We booked a long weekend for my wife's 40th birthday- we wanted a cosy, authentic, boutique hotel with great service, food, views and late summer hikes. To say the stay was perfect is an understatement. All the team were attentive to our needs and helped make my wife's birthday a weekend to remember. We will return!
Guest User
August 14, 2025
Very pleased with the whole experience, but special kudos to to all of the staff for providing such excellent service in such a friendly manner
Guest User
August 1, 2025
Every year when we pick up my sister from camp, our family stays at this amazing hotel—and it’s become one of the highlights of the trip. The staff are truly wonderful—always professional, attentive, and kind. A big thank you to Rémy, the manager, who goes above and beyond every time we visit. He’s incredibly thoughtful and helpful, and it really shows how much he cares about the guests. It’s rare to feel so looked after while still being able to fully relax. In addition, the rooms are beautiful, cozy, and peaceful. The views are absolutely stunning—every time we open the curtains, we’re reminded why we love coming back. The food is always delicious and fresh, and the service is excellent. This hotel has become a place full of memories for our family, and we truly look forward to staying here each year. It’s a rare find—calm, elegant, and full of heart.
Guest User
June 21, 2025
This place is so unique, so special, such a gem, in the perfect spot, with the most kind, friendly, funny staff with whom we’ve ever been associated. My wife and I came honeymoon, two discerning 50-year-olds, who have seen the world, and this was it. The check in was friendly and fun, the rooms are unique and well positioned to see the mountains and the sun, the facility is warm friendly unique, the breakfast is elevated, the bistro and service is exquisite. From start to finish this is just magically fun and I say humorous. I say that because REMY at the Front Desk was by far in my lifetime the most helpful, funniest, animated host/concierge/friend/staff we have ever seen. Go now, go now before the World Cup in February because after the World Cup, the secret will be out!
rosa
July 21, 2025
Great localion. Amazing atmosphere and very kind and professional staff
Guest User
February 22, 2025
We booked this Relais & Chateaux both for the food/ Michelin star as well as small property with intimacy & charm: from the moment we checked in and met the owner and her team of young, attentive staff, everything delivered was top notch service: location is central for shopping, skiing or dining , rooms are cosy with great views, understated decor and good bedding...Severine and her dedicated staff are always available to meet any request and try to make your stay ever more pleasant. Valentine's day dinner at the Bistro didn't disappoint with a great manager Camille who knows what she is doing. The Spa, shared with next door hotel, is nice but I would recommend also visiting Aida's (adult only sister property in town) that offers greater amenities & services to enjoy...All in all, a great hospitality standard delivered with a personal touch in a warm establishment that well represents the Relais & Chateaux experience in a mountain resort setting.
Guest User
February 20, 2025
Our family has been to various hotels in the Alps for skiing, but Hostellerie du Pas de L'Ours is heads and shoulders above the rest. The staff members are not only extremely knowledgeable and professional, but they can read your mind and anticipate your needs beforehand. One family member was due to arrive late at night, and without my asking, the hotel staff suggested and prepared a lovely snack that was well received. They seemed to always know when you're thirsty and would appear with a water bottle magically. We stayed in the Le Sommet Suite, which has a thoughtful floorplan with fantastic views. The hotel shuttle was also readily available to take us to and back from the slopes. The food was delicious and the spa was amazing. This hotel simply just gets everything right.
Services & Amenities
Most popular business facilities
Restaurant
Golf course
Off-site
Sunbathing area
Indoor swimming pool
Outdoor swimming pool
Skiing
Horse riding
Hiking
Casino
Sauna
Spa
Massage room
Gym
Private parking
Additional charge
EV charging station
Car rentals
Bar
Nightclub
Tennis court
Bowling alley
Billiards room
Squash court
Table tennis room
Conference room
Additional charge
Multi-function room
Business center
Playground
Childcare service
Additional charge
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Restaurant
Indoor swimming pool
Outdoor swimming pool
Spa
Gym
Bar
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, CHF 35.00 (approx. SAR 165.66) Daily. Reservation not needed.
Private parking
Additional charge
Car charging facilities
Valet parking
Free
Transportation
Car rentals
Shuttle service
Free
Business services
Conference room
Additional charge
Business center
Postal service
Fax/copying service
Additional charge
Wedding service
Multi-function room
Front desk services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Languages spoken
English
Russian
Italian
French
Spanish
German
Food & drink
Snack bar
Bar
Room service
Public areas
Elevator
No smoking in public areas
Garden
Health & wellness
Billiards room
Table tennis room
Bowling alley
Tennis court
Squash court
Golf course
Off-site
Hair and beauty salon
Gym
Massage room
Sauna
Sunbathing area
Turkish bath (Hammam)
Parasailing
Off-site
Mountain biking
Off-site
Ski equipment rental
Ski lessons
Off-site
Ski passes
Spa
Mini golf
Horse riding
Ski gear storage
Hiking
Skiing
Body care
Activities
Nightclub
Casino
Gaming area
Fishing
Cleaning services
Clothes dryer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Children's meals available
Playground
Childcare service
Additional charge
Accessibility
Stair-free main entrance
Safety & security
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:00
Check-out: 07:30–12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineContinental
Opening hours[Mon - Sun] 07:30-10:00 Open
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Fee: CHF 50.00 (approx. SAR 236.66) per pet per night
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Managed by a private host
This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
Property Description
- Number of Rooms: 15
Phone:+41-274859333
You'll be centrally located in Lens with a stay at Hostellerie du Pas de L'Ours Relais et Chateaux, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. This family-friendly hotel is 20.5 mi (33 km) from Leukerbad-Therme and 20.8 mi (33.4 km) from Alpentherme Thermal Baths.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy French cuisine at L Ours, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is available for a surcharge.
Make yourself at home in one of the 15 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy French cuisine at L Ours, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is available for a surcharge.
Make yourself at home in one of the 15 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Frequently Asked Questions
What are the check-in and check-out times at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Check-in time at Hostellerie du Pas de l'Ours "Relais et Châteaux" starts at 15:00-23:00, and check-out time is by 12:00.What are the check-in and check-out times at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Does Hostellerie du Pas de l'Ours "Relais et Châteaux" have a pool?
Yes, Hostellerie du Pas de l'Ours "Relais et Châteaux" has a swimming pool for guests.Does Hostellerie du Pas de l'Ours "Relais et Châteaux" have a pool?
Are pets allowed at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Yes, pets are welcome at Hostellerie du Pas de l'Ours "Relais et Châteaux", but we recommend calling ahead to confirm details (e.g., pet size, fees).Are pets allowed at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Does Hostellerie du Pas de l'Ours "Relais et Châteaux" serve breakfast?
Yes, Hostellerie du Pas de l'Ours "Relais et Châteaux" serves breakfast for guests. Breakfast options include Continental style. Does Hostellerie du Pas de l'Ours "Relais et Châteaux" serve breakfast?
How much does it cost to stay at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Room prices at Hostellerie du Pas de l'Ours "Relais et Châteaux" vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
How to get to Hostellerie du Pas de l'Ours "Relais et Châteaux" from the nearest airport?
The nearest airport is Sion Airport, located about 32 mins from hotel by car (30.7 km) away.How to get to Hostellerie du Pas de l'Ours "Relais et Châteaux" from the nearest airport?
What’s the cancellation policy at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
The cancellation policy at Hostellerie du Pas de l'Ours "Relais et Châteaux" depends on your room type and booking terms.What’s the cancellation policy at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
About This Property
| Nearest Airport | Sion Airport |
|---|---|
| Distance to Airport | 30.73KM |
| Nearest Train Station | Gare de Saint-Léonard |
| Distance to Train Station | 14.12KM |
| Average Price From | SAR7218 |
| Hotel Star Rating | 5 |