Hotel Kvarner Palace

A fabulous grand hotel well worth a visit. The hotel is a destination in itself, which is a must see if you are in the area. From when you first enter the lobby you get a sense of grandeur the hotel has to offer, you feel like you are taken back in time to 1895 when the hotel first opened. The rooms are nicely furnished and you see that they tried to keep many of the historical aspects of the building while also providing modern comfort. The staff was excellent, from Ana at the reception desk who took the time to show us all of the wonderful amenities the hotel had to offer to Stani in the dining area who made sure everything was to our satisfaction. Wonderful service was also provided by Katharine during our breakfast. If you take advantage of the spa my wife highly recommends Natalia as a massage therapist. The service and professionalism provided by all of the staff including the young student trainees made our stay so much better. We look forward to coming back again in the future.

We had an amazing time here. A family of 4 with two older teen boys. Mostly geared towards German travellers but we were made to feel more than welcome. Our room requirements (a twin room) was no trouble. The meal times are holiday friendly (breakfast until 11am), the grounds are immaculate and the general vibe is quiet, calm and high standards. The Manager is there daily to oversee this. The customer service from all staff is very high. The location is perfect with plenty of restaurants & bars within a 5 min walk along with the beach and the resort centre only a 15 min walk further.

My wife and I have been coming to this hotel for years, mostly because of the location, but as another and very important factor, I would single out the hospitality and friendliness of the employees. Every year when we come to this already an extraordinary team, a few more new people join, but in the past years it has always been positive. We decided to spend our vacation here again this year and found out that there have been some changes in its administration and that they got a new deputy director. Unfortunately, this is seen on the workers. For the first time, we felt a negative atmosphere among employees and we heard complaints from many. I am sorry that this hotel is losing its charm of relationship between guests and employees. We also heard that they are forbidden to have deeper contact with the guests, which is very unusual because many of our friends, including us, already at the entrance ask about some dear people who work there. My wife and I witnessed an unpleasant situation on our last day where we heard the new supervisor lady yelling at her employee for coming to the workplace outside of working hours. All the guests around us were also negatively suprized. Unfortunately, we didn't return to the hotel after that, so we didn't have a chance to tell this to Frau Tiefenbacher, but we really hope that the situation will calm down by next season. As for the hotel itself, as always, bravo to the workers, cleanliness and friendliness. Especially bravo to the chef for the excellent food.