Hotel Boutique Casa de Campo

I just reserved three room for later this month with my AMEX; I was then informed that I would not be able to use a credit card to pay for the rooms. Cash or a bank transfer only. This is insane. Frances Kissling

The hotel offers three types of suites, from the cheapest to the most expensive which are junior suite, suite and deluxe suite. According to the booking website, our room matches the photos of junior suite which is the lowest of all three in terms of the prices. The bedroom has fully opaque glass window which means that we cannot see through at all. I booked a mid grade room which was suite with two windows in the bedroom but we were given a cheaper room. I complained to the front desk staff (Luis)after checked in and I was offered to move to the actual room that I booked. We were in Cuernavaca for two nights and did not wish to spend time packing and unpacking. Why didn’t the hotel do the right thing which is being straightforward with their guests, not apologizing after we found out that we got cheated literally cheated. It might not have been an intention to do so but this was not the way anyone in this business treats their guests. I personally think that the hotel could have simply accepted the mistake and should have been more honest with us when we showed up. The difference between the rates of the junior suite and the suite are not significant. This review is generally meant for all travelers to be aware of what they book and what they are given when check in. Although we arrived late and were tired from a long journey we still paid attention to all the details of our reservation. Apart from our negative first impression, the hotel itself is lovely. The location is great, a very short walking distance from the Zócalo, shops, restaurants, bars etc. However, at night the streets in the surrounding area are badly lit. The hotel grounds are covered by a large, lovely and well-maintained garden. Everything seems pristine. The staff especially are friendly and helpful.