Hotel Posada Quinta Las Flores

This is a typical Mexican style hotel. The grounds are gorgeous and the rooms are immaculately clean. The rooms are sparse but large. When I first entered the bathroom I was a bit dismayed to see no shower stall, just a curtained area w a drain in the floor. But on further inspection I realized that the bathroom is very modern with contemporary tile and with the exception of the shower curtain, quite up the date. I loved the bath towels, big and absorbent. The staff are not fluent English speakers, but competent enough to be very helpful and always pleasant. Our room included breakfast which we ate on the outdoor patio of the dining room. The hotel is about a mile walk uphill from the zocalo. A very pleasant stay

As soon we arrived to the hotel we met singular person named Ofhir, who besides being very kind and helpful, he introduced himself very courteously and said that everything we needed he was at our service (even if needed something from the pharmacy which was several blocks away) He parked our vans, helped with our luggage and went to fetch some items we needed from the mentioned pharmacy bringing the purchase tickets. At the front desk the service was outstanding also, Alondra and Mariana answered all our questions and in the evening Hector and Daniel were more than happy to help us in everything we wanted Summarising, all staff was increíble their service is remarkable (Hilton or Waldorf Astoria’ s level ) The rooms were spacious and clean The gardens were beautiful and the pool was impecable. I will also take the time to mention the personnel who keeps our rooms clean and neat: Reynaldo, Katya, Monserrat, Sílvia, Blanca, Irma and Victoria At the dining room we were also treated as royalty, every detail was fulfilled surpassing our expectations: Javier, Luis, Rolando, Rosario and Eduardo service is commendable Andres is in charge of cleaning and keeping those beautiful gardens in good conditions, and he certainly do a great job Jose is in charge of maintenance and he even explained me where the temperature meters of the pool were and he set it to warm temperature of 30 * C. The food was delicious thanks to the efforts and good taste of their chefs: Reynaldo, Hugo and Antonio Overall, our experience was flawless and me as an American Airline employee and on behalf of my family highly recommend this place Even more, you can be in downtown in 20 minute jogging distance Next time I go there, will book again Quinta Las Flores without hesitation

This hotel is very special. The staff are wonderful and the facilities excellent. My husband, son and I stayed there for five days in January 2023 and we had a wonderful time. On arrival, Fernando and Marianne greeted us warmly on arrival. We were helped with our bags and then invited over to the bar for a delicious complimentary margarita. The accommodation is lovely, set among beautiful gardens and a lovely pool. A very tasty and filling breakfast is included in the accommodation rate. The hotel also does great poolside snacks during the day and a great dinner menu. Every member of the staff is excellent - but Marianne is outstanding. A wonderful quiet oasis in the mighty city of Cuernavaca. we LOVED it!

Unfortunately, what once was my favorite weekend getaway turned into a 3rd. rate motel after the pandemic. Understaffed, poor food quality and portions, the same pool furniture for the past 10 years, very old bathrooms not environment friendly. Our last visit was a nightmare, we parked our car two blocks away because they were hosting a conference and have no garage, when we asked for the valet/bellboy/gardener/pool boy, he was not available because he was helping in the conference. On top of that and even though we made our reservation 3 weeks in advanced we had no room. The front desk/concierge/reservations/towel girl told us that she “forgot” to make our reservations, coincidentally the same weekend they were hosting a wedding. Even though she told us that our usual suite was booked and she gave us different options, needless to say their reservation system is literally a note pad and a pencil and our names were clearly erased from the room we booked. Avoid this place at all costs, fortunately there are lot of better options in Cuernavaca.