Hotel Kapac Inn-San Blas

We booked this hotel months in advance as part of a family trip to Cusco. At first, everything seemed fine. But when we returned after our Machu Picchu tour, things really fell apart. They downgraded one of our rooms without telling us—a matrimonial room we’d reserved became a small, awkward setup with two mismatched beds. When we asked about it, they simply said there was no availability. No apology, no solution. It’s hard to believe they didn’t know in advance, which makes me think this wasn’t bad luck, it was bad planning. Worse, the hotel didn’t have enough heaters or blankets. In Cusco’s cold nights, that’s not a small thing. We were told some heaters were broken, and there weren’t enough extra blankets to help. And through all this, one staff member named Anthony made it feel like it was our problem, not theirs. Everyone else tried to be helpful, but Anthony’s attitude stood out in the worst way—dismissive, unwilling to take responsibility, and just plain rude. If you’re considering this hotel, I’d say be careful. The place itself isn’t terrible, but service like this—especially when it’s cold, late at night, and you’re traveling with family—can really ruin the experience. Watch out for last-minute room changes and definitely watch out for Anthony.

It was fantastic stay, nice reception, very clean room, amazing person in reception. Breakfast is good and free tea all day at reception. I like hotel as you can book all tours at reception with better prices when outside. Many restaurants and shops nearby.

Amazing stay Very nice hotel, with friendly staff. Breakfast maybe best choice so far in our teavel in Peru. Very amazing walking street to Catedral. Rooms clean and have hot showers. Definitely we back

Good, nice experience Clean and polite staff The breakfast was ok, and 24/7 service Tv was ok Heather wasn’t the best, a bit old But in general was a nice stay for a 3 stars rating hotel Location was great, 8 minutes walking from the main tourist places :)

Clean rooms, amazing service, Ruth and Erika are super hosts, very attentive and always greets with a smile. The breakfast is good and the kitchen staff are great aswell. Koyller hotel deserves 5 stars on their door. Thank you for making my first experience in Perú so wonderful.