Recent Reviews for Da Nang Hotels

Sheraton Grand Danang Resort & Convention Center
9.3/5196 Reviews
Hoa Hai
Feedback on Sheraton Grand: During my recent stay, the reception service crew member, Thanh Vo, did not collect the payment from me since the booking indicated payment over the counter. This created inconvenience, as I had to contact the counter to settle the payment. Additionally, the hotel required extra procedures to process the credit card payment. Throughout this process, I had to make calls, reply to emails, and follow up, which was highly inconvenient. I hope Sheraton Grand can take note of this issue and work on improving the guest experience. Feedback on Trip.com: I would recommend adding a reminder message for users booking rooms during midnight hours (after 12 am) to avoid confusion regarding the booking date. This would help ensure users select the correct date and prevent errors during late-night bookings.

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