Four Points by Sheraton Danang

The Four Points standard is maintained. This hotel is situated at a quieter part of the beach. Though it is beach front, but there are no beach amenities from the hotel. It is a city hotel situated next to the sea. The room is clean with a balcony. With the windows closed, you can still hear the occasional car honk from the street below. The buffet breakfast is average with everything you need.

Great hotel with lovely views of the ocean. Staff is helpful and friendly and speaks good English. The rooms and bath were spacious and luxurious. Breakfast was superb with one of the best spreads, with many kinds of food for you to choose from the different stations. The pool & gym is great for a workout and and the rooftop bar is a great place for you to chill and relax and enjoy the sea breeze. Would definitely stay here again.

Everything is perfect. Only thing that needed to be adjusted is the venue for breakfast, you might need to wait to be seated during peak hours. Hotel has the note in the room about this as well

We were a party of 8 people n booked thru trip.com for 4nights n 4 rooms. On arrival at 4pts sheraton danang, we were told they did not hv our booking even though we had cfmed booked number fr the hotel n even had fully paid to Trip.com. this was a shock to us. Even though we showed our trip.com booking cfm numbrr etc as proof. But we were told by hotel front office manager to contact trip.com. after spending 2 hrs of frustration talking to several people on the phone, still could not resolve. As far as hotel manager was concerned no booking. As we were not getting near resolving, we asked to see their superior who can make decisions. Their excutive Assistant Manager, Mr Shujoy Jha, attended to us n after hearing our case n he did some preliminary. After 10mins he came back to us to give us good news that he will upgrade us to superior rooms n to proceed to checkin! Added that he will checkup why didnot show the reservation in their computers. This was a vy good damage control of mr shujoy n wish to thank n commend him for his prompt decision. Otherwise our visit to danang may hv been badly effected. Eventually, mr shujoy feedback there was a non payment by the 3rd party even though we had paid to trip.com But payment we made finally n issue resolved. Trip.com should investigate into this matter. All Staff were vy attentive n vy helpful n patient. Most of the staff could speak english. Highly recommended to stay. If hv any issues do ask for mr shujoy for assistance.

The service was superb in the hotel, providing excellent service & recommendation to all our enquiries. The Duty manager "Nhan" is so helpful and keep checking our safety throughout the tour & stay. Thumbs up to Four Points Sheraton staffs.

The service was great. Feel very comfortable staying there. Room clean, provide bath salt for the soaking in bath tub..