Hyatt Regency Danang Resort and Spa

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

Our family had an amazing stay at the Hyatt Regency Resort in Danang! From the moment we arrived, we were greeted warmly by Luna at the Regency Club, who gave us a thorough introduction to the resort. Her hospitality set the tone for our entire visit. The Regency Club service was exceptional, with a delicious breakfast offering a wide range of Western, Southeast Asian, and Vietnamese local dishes. The staff there made us feel at home every time we visited, and the atmosphere was always inviting. It’s definitely worth booking a club room for the extra perks and personalized service. Our room was spacious and had stunning views of both the ocean and the pool—perfect for our family to relax and enjoy the scenery. It was more than enough space for all of us, and we truly felt comfortable and at ease. The Kids Club was a highlight for our children! They had so many fun activities to choose from throughout the day, but the DIY cupcake activity was especially memorable. Anh Le, the activity leader, went above and beyond to make each child feel special, and you could tell she has a real talent for working with kids. Our children also had a blast at the mocktail-making activity by the sea. Ruby from the Kids Club helped them get involved and showed them how to make their own mocktails (non-alcoholic, of course!). It was a unique experience that they still talk about. Overall, this has been the best family-friendly resort we’ve ever stayed at. The level of service, the thoughtful activities, and the overall environment made our stay unforgettable. I highly recommend the Hyatt Regency Resort to any families looking for a top-tier, 5-star experience. We can’t wait to come back!

At the resort. We got upgrade with few more charges. Everything was good. But pool water was cold at December so we couldn’t swim.

The hotel is by the sea, with private beach and good view. Hotel internal view is like a beautiful garden, green all over bringing fresh vibe. Though rainy season, we still experienced a good trip here.

A nice hotel. Well equipped. Restaurants are really good. The best however is the pool and the direct beach. Both are amazing and absolutely stunning. Some areas of improvement: the rooms have a stone tile floor and no carpet at all. That makes them loud and not comfortable at all. The shower heads will benefit from a strong cleaning and mold removal. Otherwise - a great opportunity to stay!

We had a lovely stay for my birthday! The resort was huge and the amenities are all amazing! Would come back next time!