Sen Boutique Hotel

Good location, beach, shops, restaurants, cafes everything around 5 min walking distance. Room service every day. In an apartment no windows view & outside cooling air-conditioning system very noisy (at least 2nd floor)

I booked a superior room that was advertised as 25 square meter and on the pictures there was a desk too to work from, but the room actually fits just a bed and maybe 40-40 cm extra space on each side, plus the bathroom, no desk, so not more than 12-16 sqm. Misleading. The standard room is much bigger with a desk but it faces the wall of the neighbouring building. Long story short, the receptionist girls are very very kind and speak good english, but the manager was literally shouting at the me on the phone and was being very rude when I asked her if she can transfer me to another room as the window was broken and couldn’t be opened in mine and as the room was so tiny and airless I didn’t feel well. I told them when checking in that I’m planning to stay longer, but after this incident I moved to somewhere else and checked out after 2 days.

Clean and spacious room, good Internet is all good things I can say about this hotel. The infrastructure is quite old, for instance the backside of our door broke while opening. Cheap walls and no soundproof - we woke up every night when guests return to their room. You can ever hear their footsteps in the corridor. They seriously need more kitchen crockery - this is not the place to stay a few days when you want to prepare your own food. Not enough crockery for 2 people - there was literally only one plate, one bowl, one mug and a small cup. Two knifes but one fork.

Not sure where all the good reviews are coming from. The check in girl was very nice and helpful. She said I got a complementary update to a superior room. The room was clean but dated . Anz are all ov free r the room . There’s noise from the constructions site next door . I understand it’s not the hotels fault . Housekeeping is loud in the hall at 6 or 7 am too . Shame

Good things first - AC is good. Wifi internet is good. Breakfast food tastes good too (I love the omelette). Location near the beach. Many restaurants and convenience stores around. Let’s now go to the interesting part. I was moved to a different hotel on my first night because they told me my room was under maintenance. The hotel they moved me into was just across the street. It was an old building and it’s cheaper so it looks like I just got ripped off. I also needed to check in and out twice which was a hassle. I needed to adjust my itinerary for my second day because of this. I got back to Sen Boutique Hotel for my second night and onwards as expected. The room was small (which was manageable) and a bit dark for me. It could have used more/brighter lighting. The sink was outrageously leaking every time I use it. They were able to fix it quickly though. The pictures they post on their listings are full of deceptions. The breakfast is not buffet style which was advertised. You only need to pick one on the set menu. For my first breakfast, they let me wait for almost an hour for my omelette! I found out that they forgot my order on the list. The lady who took my order (from the reception in the morning shift who most of the time wears Ao Dai) was not even apologetic about it and as if nothing happened! They also don’t have a pool for all their guests. I was told that the pool posted online is just for the villa. This was a bummer because the buffet breakfast and the pool were the reasons why I booked here in the first place. They need to remove the photos of the pool and buffet breakfast on their listing because that is not true! If I could have known this, I should have just stayed somewhere else.