Spa Hotels in Da Nang

The staff’s management was very poor. Starting from the check-in area on the 2nd floor — there was no queue system, many guests were waiting, but there was only one staff member checking people in. When we went upstairs, no one guided us to the hotel. We stood waiting for over 10 minutes. At the check-in point, the staff took us to a room in another building — right next to rooms that were under renovation. The smell of paint was so strong and irritating that it was impossible to sleep. We tried calling the front desk from the phone in the room, but no one answered. Eventually, we had to contact them via WhatsApp. They told us to wait a moment, but after that, there was no update. We ended up having to go downstairs ourselves. There was no receptionist in that building, so we had to walk to another one. We had to insist on being moved to a different room. It was very inconvenient. Another issue — they lied to customers. They tried to get us to book the hotel’s dinner buffet by telling us that all the restaurants upstairs would close at 6 p.m. We specifically asked, “Even the noodle shop at the front — does that also close at 6?” The staff said, “Yes, all of them.” But when we walked to ask the shop directly, they said they closed at 8 p.m. And sure enough, in the evening we saw many restaurants still open until 8. We really don’t understand why they had to lie to customers like that. On top of that, one of the staff downstairs took our phone and gave a 5-star review on Google Maps without our permission.

Pros: True resort with amazing hotel private territory A lot of facilities for kids Amazing outdoor swimming pools Rich breakfast Amazing private beach Quiet location Huge rooms and huge terraces Cons: Breakfast was a bit crowded No hair conditioner in amenities A little bit far from shops and bar streets but good for those who love quiet places

Went with a group of friends and everyone are happy with the hotel. Staff are friendly and helpful. Great breakfast spread. Love the free laundry service 👍🏻👍🏻 there is also weekday morning yoga class too.

The location is near to the dragon bridge and hotel is very clean seem like newly renovated. Our family has an interconnected room , very spacious..

Excellent accommodation with the best service I have ever received from a hotel. From the moment we checked in and were greeted with welcome drinks, to the staff who installed the baby rails on the bed, and the wonderful team at breakfast — thank you so much!

This hotel feels like a rip-off. First of all, it is located on a peninsula, and the surroundings are not very convenient. It is pitch black, and you have to order takeout to go to the supermarket to buy something. I booked this hotel because it was close to the airport and I had to catch an early flight on the last day. But when I asked the hotel front desk if there was a free airport shuttle bus, they said that this service was no longer available! I clearly saw that there was this service on Ctrip and booked this hotel. The environment is also average, and it feels like a three-star hotel in China. The sound insulation is not good, and I can hear a child making noise next to me clearly. I don't recommend this hotel. In fact, Da Nang is not very congested, and the airport is not far from the city, so there is no need to book this hotel specifically to catch a flight.

The hotel is not far from the sea, and the place is pretty quiet for a tourist area. They offer decent breakfasts. Cleaning is great. The humidity in the room was very high though, and it was hard to dry our clothes. The water in the bathroom was getting warm so slowly that at first we thought that there was no hot water at all. And the stairs are terrible, but you are not allowed to go to the elevator in the parking lot downstairs if you don't use a vehicle. I am traveling with my old mom and was really afraid that she could fall from these stairs. I haven't used the pool, so cannot tell if it's good. Try it yourselves :)

Our family had an amazing stay at Novotel Danang Premier Han River. The room was spacious, clean, and had a stunning river view. The hotel’s central location made sightseeing easy. Most importantly, the staff was incredibly welcoming and attentive. We highly recommend this hotel for families looking for comfort, convenience, and great service. We’ll definitely return on our next trip to Danang!

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

Room was on the ground floor and right next to the beach, so the views were amazing and easily accessible to the beach and pool. We appreciated the notice that there would be some animals, like beetles and mosquitoes. Room could be a bit cleaner, as there were some visible stains on the carpet. Breakfast was a bit generic but had a bit of everything. Dinner at their restaurant, Madame Son, was amazing and I would recommend to those who want to try contemporary Vietnamese cuisine.