Wufeng Hotel

See for yourself, I don't know why it's so bad.

1. The hotel’s promotional content does not match the actual service There is a clear message in the hotel elevator: Check-in room includes shower and bath for two people, but the actual service is only for men. Since the service is only available to men, why is it not stated in the advertisement? Does this constitute false advertising? The hotel staff defended themselves by saying that the advertisement mentioned men's baths, but a normal advertisement would not mark out all the places. The incomplete advertisement pictures do not conflict with the ambiguity in your text expression. 2. Poor hygiene When we later inquired why the advertised service was only for male customers, the hotel bathhouse and the hotel front desk repeatedly emphasized that women were not allowed to bathe in the public pool. The hotel front desk repeatedly emphasized that we are a small place and it is like this everywhere. So I would like to ask, is it because your hotel's hygiene is not up to standard and cannot provide a clean place, or are all those hot springs, including the women's baths in the Northeast, not suitable places for women to go? In addition, the hygiene of the room was not satisfactory. For example, there were obvious stains on the toilet roll holder. There were also problems with the hygiene of the whole house, such as hair in many places and stains on the sheets. 3. Hotel service staff are not properly trained and induce customers to spend money After checking in, (four girls) went to the front desk to inquire about the bathing service. The front desk said that the bathing service was free (and the word "bath" was used all the time). Then they asked about the time and the front desk said it was 24 hours a day. They also asked about the location of the bathrobe in the room. The front desk of the hotel here has been replying that it is free brewing. Considering that men can enjoy it but women cannot, who do you think the front desk staff think we four girls are asking this for? There is nothing wrong with your answer to the question asked by men, but we are all girls. How do you want us to understand your use of the word "brew"? After we changed our clothes and went downstairs at night, we said we were guests staying in the hotel. The front desk staff at the bathhouse told us that except for showers (the showers were the same as in the hotel rooms), all other services were charged, and they repeatedly asked us whether we wanted a scrub or the full package. Later, when I complained by phone, a staff member explained that they did not introduce us to the audio-visual area and other places by using the excuse of "I'm afraid you'll be annoyed if I introduce too much to you". Then wouldn't we be annoyed if you kept introducing us to various projects at different prices? Even when one of us asked if we could get the free one first, and when we asked for additional services like scrubbing our body, they avoided the question and continued to induce us to consume the full service of 88. After I complained, we were told that there were free video, sauna, and fruit available for guests staying at the hotel. There were four of us in two rooms. Our original intention of going to the bathhouse was to chat together, but the functions of a sauna or audio-visual room were completely sufficient. And since there were fruits, there was no way we would leave in anger. But you didn't introduce anything and just said what projects are available at 38, 68, and 88. 4. Employees have a poor attitude towards responding to complaints When I called the bathhouse service hotline for the first time, the operator almost refused to communicate with me in an argumentative manner, emphasizing that this is our service and you can complain as much as you want. I didn't feel any apology. After failing, I went to the front desk to complain and found the front desk manager. After understanding the situation, the front desk manager talked to the bathhouse service staff she was communicating with twice (maybe not accurate but at least) and asked them to come over to explain. No one came during the whole process. The front desk manager did not provide a solution to the hotel's advertising and actual service provision, and also said that he had no management authority over other departments of the hotel (implying that he could not manage them) When the front desk manager was unable to resolve the issue, he asked for the superior manager. The receptionist left and came back about five minutes later. After asking for feedback from the superior manager, the front desk manager said he did not find one. This kind of service attitude really makes me confused and worried about your hotel training. Finally, after a phone call between the front desk manager and the senior management, the attitude was softened and an apology was expressed. Here I would like to complain about the hotel's complaint response process. Shouldn't the normal process be to listen to the guest, then take notes and solve the problem from the guest's perspective (tell the guest the solution, and the approximate time it will take to solve it)? Maybe because I don't look that young, I felt that the hotel front desk and bathroom reception were both arrogant and passive. I didn't hear any words of understanding or concern (there was no apology until I asked the senior manager to intervene), and I didn't see any records of the entire process. I don't know whether the front desk manager could remember all the problems in his mind or thought that this problem was not a big deal at all. No time limit was given for resolving the issue. In short, it is definitely unprofessional, and the attitude does not match the price and hotel specifications.

The hotel is pretty good, and the service is good, but there is not much to eat around. We arrived very late, so we had something to eat at the barbecue restaurant opposite. The food in this barbecue restaurant is terrible, and it has somewhat tarnished the reputation of Northeastern barbecue. Anyone who sees this comment should avoid this mistake. In summary, the hotel is very good, but don't eat at the barbecue restaurant opposite

The food in the restaurant on the third floor is very good and worth recommending. However, the waiters were not trained, the service was poor, and they were not familiar with the food. The room facilities are outdated, the internal telephone is not working, and you need to go to the corridor to call the waiter. Both TVs cannot be watched. Repeated debugging has not achieved good results. After complaining to Ctrip, it cannot be solved. The hotel has a rude attitude. There was a wedding banquet in the hotel, and firecrackers were set off at 6 o'clock in the morning, which affected our rest. Not recommended!

個人覺得這個酒店還行吧，隔音效果不是特別好，不過交通方便，入住時床單上面有兩根頭髮，我沒有拍照，不知道是沒換還是什麼原因，因為走的急沒有反饋這個問題，當天太晚了也沒換，自己用的自己帶的床單被罩，這點還需要加強，無小孩用品，沒有小孩拖鞋牙刷之類的，可能價格在哪裡吧，畢竟一百多一晚的酒店也不能要求什麼，早餐廳羊雜湯很好喝，蒸水蛋也不錯。

酒店的服務非常貼心周到，前台工作人員態度友好熱情，酒店環境優雅舒適，房間寬敞明亮，設施齊全先進，給人一種寧靜舒適的感覺