Anonymous User
September 1, 2024
First of all, the service quality is incredibly low. Instead of showing the required enthusiasm and professionalism, the waiters gave the impression of being careless and even disrespectful to the guests. What is even more unacceptable to me is that one of the waiters (I tried to remain objective, but it was difficult to ignore his indecent behavior) actually openly picked his feet on the guest sofa. This extremely unhygienic behavior seriously violated the standards of the service industry. The basic standards also made me seriously question the overall hygiene of the inn.
Secondly, the room environment is equally worrying. The room I stayed in had a strong smell of smoke and had obviously not been cleaned and ventilated effectively after the previous guest left. As a traveler who has basic requirements for accommodation, this environment was intolerable to me, so I canceled the order.
Furthermore, the inn's business process also appears extremely confusing. I frequently receive phone calls urging me to make sure I have arrived at the store. This unnecessary interruption bothers me very much. When I finally arrived at the inn, instead of saying "Welcome" to express basic welcome and respect, the waiter directly spoke to me in a blunt and impolite way like "Hey, where have you been?" The service attitude is really unacceptable.
But when I decided to cancel the order, the waiter's attitude was, "Why don't you give it a try?" ? ? I really can't understand why such a store can list prices of more than 290 to 500 on the platform. Whether it is services or hardware facilities, they are not worth the price. What's even more exaggerated is the attitude of the waiter. Is it ***? You can drink wine, eat takeout, and receive guests at the front desk. When the waiter saw us arriving at the store, he did not receive us immediately, but continued to chat with us! ! ! Our whole family looked at him in silence for a minute. What are you doing! Simply outrageous! There is a strong smell of cigarette smoke in a room over 500 yuan, and the water stains in the toilet are almost covered with slurry. Is it necessary to raise stalactites? There is no lighting to speak of. Has Dali reached a point where it no longer needs services? I will also share my experiences with Dali Cultural Tourism, hoping to help everyone avoid pitfalls.
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