Trip.com Group Country Retreats (Dihua Earth-house Joint Resort)

Seeing the name of Ctrip, I booked a room with my family and friends on the weekend. After entering, I couldn't find the front desk for a long time. It was called a youth apartment. There were only two people at the front desk in such a large park, and one person was called later. No one greeted me for a long time to check in, because she was alone. Because it was a suite, I wanted to make two room cards, but was told that it was not possible! Later, a person in charge was called to check in. Only one room card was given. Okay, the room was OK after checking in, but I can only laugh at the rest. The chairs and tables on the balcony were all dusty. I wiped them for a long time. Forget it when I went out for a vacation. After cleaning up, I remembered that there was welcome fruit, but I couldn't find it after searching for a long time. Well, I am completely drunk with this service. At this time, I have already complained to Ctrip. The guy kept apologizing, forget it and continue to endure it. The fruit needs to be made on the spot. After waiting for half an hour, it was delivered and he kept apologizing. What is welcome fruit? Shouldn't it be prepared in advance? Take a rest and go out to have fun. The weird thing happened again. It was empty as shown in the picture after I went out to eat in the morning. It was gone. This was the time for booking a day in advance. I am no longer surprised by what this company can do. It was cooked fresh again, and served in small plates at a time. There were less than 10 people eating there, and one spoon was gone. Why did I have to grab it? The table was not cleaned, and the tablecloth was covered in oil. At least change it. Sigh. It was not enough, so the staff meal was served with fried noodles for everyone to eat. Forget the food, just look at the picture and you will see it for yourself. It was also very bad. In short, this is the worst service resort hotel I have ever stayed in. They have the nerve to form a joint venture with Ctrip, the price is 1,600, and they don’t even invite employees who are deducted. The hotel has such a large battlefield area, a central lake, a small bridge and so on. The only advantage is that the hardware is okay, but your service is probably going to discourage everyone. The staffing is seriously insufficient. Service, hehe. Avoid the thunder, avoid the thunder!

First of all, I want to praise the environment. It is really good. There is a lake behind, and you can camp. It is very comfortable. However, some non-hotel guests are fishing by the lake, right next to the yard, which is very unsightly and noisy. Service: The service is not good. The front desk refused to give the second room card. They said that there is only one card and there is always someone at the front desk. We can go to the front desk to call someone to open it. It is outrageous. We booked a 4-person room, and it is difficult to ensure that everyone moves together. The final result is that we always have to call each other to ask if we have returned. It is really troublesome to call the front desk. Facilities: The supporting facilities in the farm are not good. The cafe is not open yet, and the restaurant has limited reception capacity. We arrived at 1 o'clock and wanted to have a simple lunch. The restaurant told us not to order it because it could not be made. So we had to go back to the room very tired to make instant noodles. Facilities: The biggest problem with the room is that the hot water is not good! The water is not hot while washing. When I put the water in the bath, it was very hot at first, but it was all cold water later. The breakfast is just eggs, steamed buns and shredded potatoes, don't expect anything The room amenities are terrible, a 4-person room, they give a very small shower gel, which may not be enough for 2 people, towels and bath towels are also only for 1 person, which is outrageous Summary: The environment is good, but the details need to be improved

This trip was perfect and warm, with complete facilities and every detail showing care. The clean and tidy environment instantly made me feel great, as if all my worries had vanished. The beautiful environment unfolded like a painting, and I was immersed in it and forgot the hustle and bustle of the world. The thoughtful service was touching, and every smile and every care warmed my heart. Especially in this season, when I entered the room, the air conditioner and floor heating were already turned on in advance, and the caring care made me feel the warmth of home. I hope this beauty and warmth will continue to be passed on, and I look forward to embarking on this wonderful journey again next time!