Guest User
August 8, 2022
First of all, the decoration of the hotel is really very good.
But the software facilities of this hotel really need to be improved very, very much.
1. The first floor of the luxury suite provided to us at the beginning, after entering the room, it is full of small flying insects, and there is a cricket on the ground.
2. The hot spring pool is full of spider webs, leaves, and insect corpses.
3. After requesting the hotel to change rooms, the hotel phone was unanswered for 40 minutes. On a sunny day, we walked from the suite to the front desk to change rooms.
4. After changing rooms, the roof of the hot spring pool began to leak water, and the hot spring could not be used at all.
5. The room setting of the prosperous suite is unreasonable, and the hot spring pool can be seen from the next room.
Talk about the advantages:
1. The hotel environment is really beautiful
2. After the problem occurred, Manager Tai, the duty manager of the hotel that day, went to the room to solve the problem immediately, and gave a solution, which was handled in a timely manner.
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