Darwen Hotels with Bars

I have previously stayed here and had a pleasant experience I decided to rebook again for a weekend getaway . After booking online I called to enquire if an early check in would be an option as I was making a 2.5 hour drive up from the midlands . The “gentleman “ who answered the call ( and I use the term gentleman very reluctantly , as there wasn’t anything gentle about his tone ) seemed to become very perplexed very quickly on hearing my enquiry . He wasted no time in telling me no , an early check in more then likely wouldn’t be an option as customers check out at 11am . When I tried to explain my reasons for asking he really wasn’t interested & just continued very abruptly I might add , to shout at me that no no you can try calling after 12 to ask but no it’s very unlikely you could arrange an early check in . I told him I wasn’t looking to check in for free & that I’d happily pay extra but his tone was one which made me extremely upset at how I was being spoken to . When I asked his name he told me it’s was Ushan and that he was the reception manager. ( shocking customer service is all I can say ). Needless to say I cancelled my booking and am extremely disappointed. Won’t be booking here again either

When you stay at The Whitehall Hotel & Distillery in Darwen, you'll be within a 10-minute drive of Wellybobs Farm Park and Turton Tower. This hotel is 3.1 mi (4.9 km) from Jubilee Tower and 3.8 mi (6.1 km) from Ewood Park.Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.Enjoy a satisfying meal at Cromwells serving guests of The Whitehall Hotel & Distillery. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:30 AM to 10:00 AM for a fee.Featured amenities include a business center, luggage storage, and lockers. Free self parking is available onsite.Stay in one of 15 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and electric kettles, and housekeeping is provided daily.