Albert Hotel Daylesford

Overpriced for what it is. Good: soft sheets and lots of space. Bad: saggy bed, kettle that leaks, I paid more for this accommodation to have a spa for 2. This spa held one 170 cm, 70kg adult or maybe 2 kids, spa is tiny and pointless. Utensils in kitchen to cook but no means to cook even though other places with kitchenettes offer electric pans. Disabled rails by toilet but huge step at front door and step into bathroom. Definitely not suitable for anyone with a disability. Would not book again.

This hotel is operated by Daylesford Getaways but is relevant to Albert Daylesford Disgusting treatment. Booked online via ***********. Was told when booking i was paying 7 days prior to arrival (4 months later) . But 50% was taken within 14 hours and was told by Jason (in desperate need of customer service training) that i got an email AFTER booking (not whilst reviewing the booking site Terms) telling me what was happening 14 hours later as that was their policy. jason blamed *********** that it was not on there and said I can cancel and I wouldn’t get my money back for 10 days. I said i didn’t want to cancel its just I now can’t pay my mortgage as i was not expecting to be charged. jason didn’t care and told me he was “over it”and told me to call ***********. Then, when Booking .com contacted Jason he told them that the hotel was closed for renovations. My mortgage payment has bounced and have to wait 10 days for a refund (shame it doesn't take 14 hours to refund) and then book another hotel NOT owned by Daylesford Getaways. Over it!

We stayed in no. 1 and, while spacious and thoughtfully heated prior to our arrival, we found that it was in need of some repair, cleaning and maintenance. There was a musty smell, the carpet had definitely not been vacuumed, there were lots of cobwebs and the whole apartment was in need of a good dust. Graffiti written on the exposed brick walls is also an eyesore and disappointing. Added to this, I searched for a hairdryer and sent a message asking about it at 9.00am, but it is now 9.00pm and I am yet to receive a reply. While these apartments are well located and housed in a beautiful old building, I would not be recommending Unit 1 until some attention to detail and cleaning are done.

Good points: . Location. Centre of Daylesford. Easy walk to Main Street. Very quiet. . Comfortable and warm on cold nights. Great beds. Spacious. Bathrooms were quite small but very functional with excellent showers. . Contactless checkin worked very well. No issues. Negative points: . Furniture and fittings quite “tired” and worn. Needs a bit of an update. . Tv signal dropped out a few times. . Neighbours in other apartments smoking outside of their apartments where we walked to and from our car. . Car parking is limited and awkward. . A hot plate would be a great addition in the kitchenette.

We had three rooms booked and the rooms were all well furnished in keeping with the building. Contactless checkin went well with an envelope at desk with our name and code inside it for key safe outside each room to obtain key. The beds were very comfortable. Two rooms had external private bathrooms but this wasn’t a problem being just across the hall. Only issue was the building had central heating which could not be adjusted in room and became hot and stuffy. When we booked the rate also included breakfast but as under new ownership this was now not offered and instead we were given a $25 voucher per room at a hotel / cafe also owned by the same people but we were out of pocket still as $25 did not cover breakfast for two people!

Great location so close to Main Street and walking distance to lots of tourist attractions Apartment 4 extremely spacious and comfortable. Bathroom was huge with a nice corner spa Free parking just outside Siggy the host is super friendly.