We booked 2 rooms for Christmas, well in advance including Christmas dinner. I was told that if I booked so early, the prices would apply. A week before we arrived I received an email that the prices for Christmas dinner were higher and that we had to pay extra, I found that inappropriate, but there was nothing that could be done about it. I think that if you make mistakes as a hotel and have accepted my booking, you should pay for it yourself. You can't do that in a shop either, buy something and say upon delivery that the price has gone up. The Christmas dinner was fine, but terribly unsociable, worst Christmas ever! Nicely decorated room, but it turned out that only 3 tables of 2 people had booked, 2 of these people had reserved a bit earlier, so only 2 tables were occupied, the rest of the hotel was empty! We found it absurd that we had not been called in advance by the hotel about the occupancy, because then we would not have gone. The rooms are good, but we didn't sleep, we had set the thermostat for the night at 16 degrees, but it remained 21 degrees, boiling hot. We thought it was the underfloor heating, but a vague story afterwards that they didn't have that, probably hot water pipes. We couldn't even handle a duvet so warm, what a misery! De Koog and the Burg were as good as closed, only a coffee bar open and that was it. This bought a lot of money, 1 night in 2 single rooms with Christmas dinner, we had tickets for a massage from the hydrojet, but upon arrival we were already told that the device was broken, that didn't happen either, an experience once but never again!
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