Guest User
February 26, 2023
Lovely clean hotel. One member of staff made us feel unwanted and was miserable. Everything was too much trouble. Asked for cup of tea in afternoon, she said she didn’t have any showed us what they had green teas. We politely explained we couldn’t drink that so is it possible to have coffee she replied with ‘ oh really !’ Went off and tutted. We had coffee no milk, so went to desk to ask for milk she replied hot or cold, I said whatever is convenient for you, as felt uncomfortable. She said what room you in and walked off came back with cold milk. We spent our mini break looking for places to have cup tea as felt uncomfortable. In evening phoned ask for room service same replied it be 10 extra, which we understand but was said with attitude. Decided not to use.. just wanted to leave the hotel. We come to Belgium regular thought we try new hotel for us. We will not be back