The George and Dragon

Booked to stay for one night with hubby and 8 year old son. Meeting up with friends who were staying In the village. Have visited Dent a few times, the first was over 30 years ago and had always wanted to stay in the George and dragon and Dent is a beautful village. On arrival the hotel was shut so couldn’t check in even though it said from 3 on my booking. So we decided to go for a walk which was lovely. Had wanted to book a table for a meal but was told was fully booked. Found a lovely pub not too far away which was amazing called the sportsman’s Inn highly recommend for food and drinks . When we checked in at around 5 the resturant looked empty ? The room was room 3 right at the top of the pub. Room looked nice and clean but a bit dated. Door to bathroom didn’t open properly and had no lock. Didn’t sleep well at all. Every-time you moved the bed creaked so would keep us awake and was not very comfy. Maybe time to get new beds and a revamp?! At 3am the tv decided to flash . First a red light then a blue light like it was trying to turn on. Was really annoying. Tea and coffee in room which is always nice to have. Breakfast was nice and we all enjoyed that and the staff were Friendly . But we Wouldn’t stay here again sadly.

Fabulous service - when I turned up with a mate keen to watch a rugby match, which turned out to be on an obscure channel, Jen could not possibly have been more helpful. She tried a number of different ideas, until finally she was successful, lending us her laptop and making sure we were all set up. She simply could not have been more welcoming and helpful - her approach reflected really well on the pub/hotel. We retuned to eat later and the food was excellent and well priced.

A lovely relaxing, friendly and comfy place. Run by Danielle and Jen who make the entire place work brilliantly and smoothly. Can't recommend this place enough. Lovely food, comfy room and great people. Great selection of food and drinks as well.

This is a copy of an email I sent to the George and Dragon, Dent following a less than satisfactory stay. I didn't even get a reply! For the attention of the proprietor. I was responsible for organising a recent one night stay for myself and 8 other adult friends (all pensioners) on 8th September. We were all cycling the Pennine Cycleway from Derby the previous few days. We arrived in Dent late afternoon, wet, cold and tired. Space was made available to store our bicycles in a basement room which was great. We then made our way to our allocated rooms, to shower or bathe, warm up and change clothes ready for dinner, booked for 7pm in your restaurant area. Rooms were cold, we asked for the heating to be switched on. There was only enough hot water for 5 of us. 4 of us had to make do with cold water. Unacceptable to say the least. This was pointed out to staff who said that the hot water system had to have time to recover. A verbal appology was made. There was no advance warning that there wouldn't be enough hot water for us all. It was hours later when the water temperature had recovered. That evening, before dinner, I personally reminded the young lady at reception that we weren't happy. And invited her to do whatever she could to help make amends. After meeting up in the bar for a drink, we all ate dinner, even tipping the restaurant staff, and then retired to bed. After breakfast, we all checked out, paying for our rooms in full. The reception staff seemingly having no authority or the will to make amends for the lack of hot water. It's surely a given fact that a 3 star establishment such as the Georgia and Dragon, with 10 rooms should have a hot water system that is at least adequate. I am a retired heating engineer and couldn't help noticing the hot water facility in your basement where our bikes were stored. There seemed to be plenty of room for additional hot water storage vessels, an easy way to increase capacity and intermittent high demand. Although I also suppose that investment may not be a priority if the establishment is currently up for sale. Other things pointed out to me were the following. Radiators full of dirt and debris. Stuck radiator valves. Faulty hairdryer. Loose water tap needing 2 hands to operate. Bedside light not working. Rooms generally requiring upgrading & decorating. The bathroom in my own room looked like the white silicone sealant had been applied with a toothbrush or trowel. Given that the nine of us have paid around £70 each. Apologies only go so far and we feel nothing but ripped off and ignored.