RadziRamli
April 21, 2025
This is exactly 5 Star Hotel 5 star location 5 star service. Due to my tiring journey, i am a bit moody upon check-in. It's just a silly mistake that's blown me out during check-in. Poor receptionists have to face the situations . Honestly, they are professional and manage to handle the situation. Congrats to the front office manager and general manager that you trained your staff well towards 5 star standards. Not to forget Ms Chantika guest service officers, you are amazing. You turned my anger to guiltily. Overall, the hotel service tip top 5 star , the location fantastic attached to the big mall that you can find everything there. Cleanliness superb. Even i just request for prayer mate they delivered with sarong which is well packed for hygiene purpose. The bed is pretty comfortable. I feel like I don't want to leave the room . From top management to the service staff, they are pretty humbled. Listen to your problem and take immediate action to get the hotel guest feel comfortable. Thank you for making my day .