Hotels with Parking in DeSoto County

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

Everything was great. I need a very firm mattress to sleep on and the mattress was very comfortable to my daughter but was not as great for me for a full night of sleep. I seriously think I would have been better if I slept on the floor. I think there should be at least one room with very firm mattresses available for one bed in case they are needed. 😂🥰. Also I asked on the first morning about having the deadbolt fixed as it would not lock on my door. The lady at the desk said maintenance would fix it and when we came back later that night it still was not fixed. So all we had was the safety latch. The staff was very polite and everything else was great.

This is really one of the best hotels I have ever stayed at and I traveled weekly for many years. The people here are so nice and friendly and the overall service is excellent. Latoya, one of the staff housekeepers was the most polite and gracious person I've ever met in any hotel!! This is a ”Must Stay” hotel for sure!

This Hampton Inn DOES NOT represent the Hampton Inn Brand whatsoever!! And I have stayed in Many Hampton Inn's! Does this particular Hampton get a pass because it's located in a part of Memphis that has seen a lot of wear and tear? Absolutely Not!! Filthy elevators, and once in our room needing to use the restroom and seeing URINE on the seat of the toilet was a HUGE Deal Breaker in my book!! Granted, it was a small dot *which I took care of myself with a wash cloth and hand sanitizer but there is absolutely No Excuse for this! The bathroom floor had layers of dust and white specs of paper mopped into the corners. My husband tried to take a shower, but the shower door (which is on steel rollers) kept sliding open! Really?? I went downstairs to purchase a regular size candy bar from their snack bar area and saw the price of $2.75 for it. Needless to say, I took a pass on that. Obviously some ”price gouging” going on here. They are listing this hotel at $155.00/night. This hotel does NOT warrant that kind of pricing. If any good can come from this review, it would be to have someone from their corporate offices to read this! If you read this and feel the need to stay here anyway, do so at your own risk! And stay away from Room #308.

This was the worst Marriott stay ever. The pictures look nice but I’m person it was extremely small. There’s no restaurant. The front TV buttons and remote barely worked. The sofa bed is not a double and very thin, found a goldfish underneath the mattress. The bathroom was picked up but not clean, the toilet paper was left from previous guest an only one extra roll was left to replace it. The bed sheets were not washed, there was static when moving them, the pillow cases were wrinkled and stained. I will be emailing corporate but this property is a disgrace to the Marriott name. Front Night staff and Night kitchen person was very nice, helpful and respectful so they’re not to blame. I will never stay here again with my money

I stay in a gazillion hotels for business travel, and I know how bad things can get. HOWEVER: This place made everything easy. It is clean, new, well-managed, employees are very keen to make your stay perfect. In-house restaurant. Food is fine; prices too. Great parking. Great location. No complaints. Go here.

Worst hotel experience ever and I’m still dealing with it. Steven, the night manager, is a liar. The elevator is broken and has been for some time now and I was told it will be for awhile. They put us on the 3rd floor. We decided it was fine and would deal with lugging all our luggage up three flights of stairs as a family of 5. The hallway outside our room was 88 degrees per the thermostat on the wall. Again, we would deal with that since it wasn’t our room. We drop our luggage and go eat. When we get back it’s after 9:00 and getting ready for bed. We notice the A/C in the room is not getting any cooler. Our floor is sticky. Even the carpet is sticky. I go down to the front desk and talk to Steven. He was apologetic and another worker told us they’d move us to a room down the hall and wanted us to go check to make sure the A/C was working. 🚩 red flag. I ask if there was the same amount of beds and I was told yes. My husband goes down to check and there were not enough beds. So I go back down to the front desk and tell them. Steven looked very surprised by this. He then says he can move us to the first floor. I ask if there’s the same amount of beds. He tells me no. They don’t have any more suites available. I send a text to my husband and he says no he doesn’t want to lug all the luggage and kids down and still have to squeeze into the beds. I tell Steven that my husband said no he didn’t want to move. Steven then tells me he’s giving us 3,000 points and he got the price down to $75. I said okay. Never did I say we were leaving the hotel or wanted to check out. At 7:30 the following morning we were awoken by someone trying to come in our room. The door opened and hit the lock bar. Scared all of us. My husband goes out to see what it’s about and a man is standing there saying he was told we were checked out and he needed to fix the A/C. This was news to me because me and Steven never had that conversation. 30 minutes later, the same guy and a front desk clerk both come up and told my husband we were checked out. So after getting all the kids up and around we load up in the car and I go to check out. Cherita at the front desk was extremely rude and said she had called Steven at home and woke him up and he told her we were checked out and now to charge us the full price of the room. I said no, he said it would be $75. She was very rude so I asked for her name. She grabbed her name tag and basically pushed it in my face. I grabbed the business card for the district manager. I called and left a message for Katrina the DM. Two days later Katrina calls me and apologizes and says that’s not the way she does things. She asked for my email and said if I gave her a couple days she would send me a receipt for $0.00 balance. I thought okay. That’s great. We get home from vacation and check our credit card statement. We have been charged the full price of the room. I call the hotel and Steven answers. I explain to him w

Elevate your travels to Mississippi at Residence Inn Memphis Southaven. Our Southaven hotel surrounds you with popular local destinations, including Graceland, Tanger Outlets, Landers Center, BankPlus Amphitheater at Snowden Grove and downtown Memphis. We also offer a free weekday shuttle from 6AM-10PM to Memphis International Airport and within a 5-mile radius. Recharge in our spacious, pet-friendly suites complete with fully-equipped kitchens, complimentary Wi-Fi and plush bedding for ultimate relaxation. Jump-start your mornings at our free breakfast buffet, serving a variety of hot and healthy options. Satisfy your hunger on-the-go with snacks, beverages and light meals at The Market. To stay active during your extended stay, enjoy a swim in our seasonal outdoor pool, get a workout in at our 24-hour fitness center or challenge a friend to a game of basketball on our versatile Sport Court. However you decide to spend your time in Mississippi, journey to comfort at Residence Inn Memphis Southaven.