Neptune Paradise Beach Resort & Spa - All Inclusive

Average hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words ＜sorry＞ over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...

Our family spent 5 nights at the Neptune Paradise after a weeklong safari. Overall, it was a really enjoyable resort. We arrived on New Year’s Eve and the celebration on the lawn was amazing, with a huge buffet that had pretty much any kind of food imaginable, including a huge fresh fruit station. The regular buffet the rest of the visit was not quite as extravagant, but still had some good options, including some authentic Kenyan dishes. There was also a nice selection of South Indian dishes. We ate one night at the special Italian restaurant that required reservations, which was a nice change of pace. The pool area was excellent, including the swim-up bar, which included alcoholic and non-alcoholic options; our kids were thrilled to learn that Shirley Temples were included in the all-inclusive. (Shout-out to the excellent bartenders, especially Mangi and Geoffrey.) The beach was excellent, clean and picturesque and generally fairly quiet (at least during our visit around the New Year). There are some beach boys who do try to sell or “guide” you, but they are pleasant enough and willing to take “no” for an answer. Rooms were generally comfortable with strong air conditioning. Wifi was great throughout the resort. The front desk was very helpful, including in receiving a couple of parcels for us (like when we needed to order aloe vera from a local pharmacy). The only significant annoyance was the need to compete for sun loungers, as there clearly are not enough for everyone when the resort is busy. This leads to a massive competition to reserve loungers first thing in the morning (or leave possessions out overnight), using towels, shirts, books, etc., and then keep the lounger all day while going to the pool, beach, meals, etc. The hotel tries to manage this by having a check-out/check-in system for towels, but people just keep the towels overnight (and then sometimes will remove towels from chairs). If there were a better way to manage the chair situation (ideally by providing enough chairs for all guests), that would be a significant improvement. The other surprise was the lack of a tip box. Based on other places we had stayed, we expected to be able to leave tips at the end for all the staff. However, the front desk said there is no tip box and we should just tip individuals as we liked, which is challenging given the number of people we interacted with and the lack of small bills. However, overall we enjoyed our stay and would recommend this hotel.

I rate the hotel 5*. Very polite staff, delicious food and drinks. Rooms cleaned daily. Animation at the highest level for both children and adults. Great football and ping-pong tournaments - fantastic animator Hoope. I recommend this hotel.

The staff and management were so welcoming and hospitable. The property has 3 hotels and we stayed at Paradise. We had easy access to the pool, beach, and restaurant. One member of our family is a wheelchair user and they put ramps in the lobby and into our room. The pool at the Palm was easier for us to access, so that’s the one we used. The spa was lovely and they took such good care of us. A highlight was the delicious food at the buffet and the restaurants. We enjoyed the Italian and Indian restaurants. All the food everywhere was so flavourful and fresh. We enjoyed the evening entertainment and walks along the beach. There was always someone around to help us get down the few steps to the beach. The beds and rooms were clean and comfortable. There were lots of monkeys that entertained us, but always remember never to feed them. Overall, we had such a wonderful time there!

This hotel is beautiful, attention to detail from the wonderful food to the entertainment to the gorgeous flower displays is unrivalled. Not forgetting the beach with its beautiful unspoilt white sand and the warm soothing waters of the Indian Ocean. The staff are the friendliest and most attentive in the area. Nothing is too much trouble. A wonderful place to experience Kenyan hospitality and make memories.

Very good! Great staff, very friendly and everything is possible. Nice bedrooms with clean bathroom. Food and drinks are good. Some things were amazing, some could be better. Overall we had an amazing stay. We booked our safari with JT Safari's, which is across the street to the resort. Julius made sure we had an amazing guide for a 3 day safari through Tsavo and Amboseli. Would absolutely recommend!