Diani Beach Hotels with Airport pickup service

The pick-up was on time from our hotel in Westland of Nairobi. The driver, Edward, was professional and friendly and I do appreciate his hard work. The package was 3.5 out of 5. The accommodation at Lake Nakuru was nearly terrible and if I wasn't about the staff I would have left the hotel in the first hour! The food, room, and everything else in this hotel was a disaster! The second accommodation in Masai Mara Camp was not that bad as it is a tent camp. The game drives were all good enough due to the driver’s skills.

The room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.

I have stayed in this hotel many times and highly recommend it. The environment, hygiene and facilities are all first-class. Most of the staff provide very good service. This bad review is because the hotel did not find the order for one of the three rooms I booked in the system, even though I had shown them my order. A front desk staff even asked to see my payment record. In the end, the hotel finally found all the orders in the system. Because of the hotel's mistake, I had a very unpleasant experience on this trip. I feel that it is very rude for the hotel staff to check my payment record when I have already shown the order. I hope the hotel room will apologize.

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

Everything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone. It’s very close to Ukunda airport, only 10min drive. One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.

Swahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you). The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems. So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted. Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.

The environment is good, the beach is right next to the hotel, the swimming pool is a little small, but it's OK, the service is good,

Clean, friendly and welcoming

Average hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words ＜sorry＞ over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...

Three meals are good, the big bed room is not big, no extra bed, children can play on the beach, very close to the beach, the hotel location is very good, very close to Wu Kunda Airport, there is a shopping place nearby.